Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Education and Training
Timeline
Generic
Xiomara Esmeralda Pareja Ojeda

Xiomara Esmeralda Pareja Ojeda

Parramata Park - Cairns ,Cuzco

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Reservation Agent

Las Qolqas Eco resort
Ollantaytambo, Cusco
04.2024 - 04.2025
  • Provided customers with information on hotel services, amenities, and packages.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Provided support to other departments when needed.
  • Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
  • Scheduled reservation requests and maintained accurate records of bookings.
  • In-depth knowledge of hotel room categories, features, and cleaning standards gained through reservation agent experience
  • Familiar with quality control procedures for room cleanliness and guest service
  • Experienced in supervising housekeeping standards and ensuring rooms meet service expectations

Receptionist

Las Qolqas Eco Resort
Ollantaytambo, Cusco
04.2023 - 04.2024
  • Greeted and welcomed guests in a friendly and professional manner
  • Performed check-in and check-out procedures efficiently
  • Answered phone calls and responded to emails and guest inquiries
  • Managed room reservations using booking platforms and property management systems
  • Provided information about hotel services, local attractions, and transportation
  • Handled payments, issued invoices, and maintained accurate guest records
  • Coordinated with housekeeping and maintenance to ensure guest satisfaction
  • Resolved complaints and assisted with special guest requests
  • Supported other departments during high season as needed
  • Daily room inspections during guest check-ins to ensure cleanliness and hygiene standards; reported any non-compliance or unhygienic conditions
  • Cross-trained and supported other departments during low season, including assisting with housekeeping duties and food stock organization
  • Participated in housekeeping team training and helped maintain inventory and supply levels

Office Assistant

Local Goverment Municipatily of Urubamba
Urubamba, Cusco
02.2022 - 01.2023
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Provided administrative support to multiple departments as needed.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Provided customer service, addressing inquiries and resolving issues promptly.

Education

BBA - Tourism Managment

University San Antonio Abad Del Cusco
Cusco - Peru
01-2022

Skills

  • Flexible and adaptable to any role within the hotel environment
  • Willing to work extra hours, weekends, and public holidays
  • Fully available and ready to start
  • Customer service
  • Booking systems
  • Payment processing
  • Data entry
  • Communication skills
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Flexible and adaptable
  • Friendly, positive attitude
  • Multitasking Abilities
  • Fast learner

Certification

Certifications

  • Responsible Service of Alcohol (RSA) – Australia – 2025
  • Responsible Service of Gambling (RSG) – Australia – 2025

Languages

5,3

References

References available upon request.

Education and Training

other

Timeline

Reservation Agent

Las Qolqas Eco resort
04.2024 - 04.2025

Receptionist

Las Qolqas Eco Resort
04.2023 - 04.2024

Office Assistant

Local Goverment Municipatily of Urubamba
02.2022 - 01.2023

BBA - Tourism Managment

University San Antonio Abad Del Cusco

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Xiomara Esmeralda Pareja Ojeda