Xixian Wang
Kingston,Tas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Wrest Point
Sandy Bay, TAS
01.2024 - Current
- Answering customer inquiries via telephone, email and face-to-face contact.
- Resolving customer issues in an efficient and timely manner.
- Assisting customers with placing orders for products and services.
- Developing strategies to improve customer service processes and procedures.
Cashier
Wrest point Casino
Sandy Bay, TAS
04.2023 - Current
- Operating cash register efficiently and accurately, processing payments by cash, check, credit card, gift card or automatic debit.
- Issuing receipts, refunds, credits or change due to customers.
- Answering customer inquiries regarding store policies and procedures.
- Balancing daily transactions on a computerized point-of-sale system.
Cook Shift Leader
Sush Track
Hobart, TAS
06.2022 - Current
- Served as lead cook, guiding and assisting training of less experienced cooks.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed recipes and procedures to prepare, season and cook food products.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
IT Support Specialist
App4 PTY
Hobart, TAS
12.2022 - 06.2024
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Reviewed requests for service to resolve IT difficulties, and documented and fielded tickets to improve problem resolution.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Proactively provided recommendations and suggestions to improve the user experience, leveraging my expertise to contribute valuable insights.
Education
Bachelor of Information And Communication Technology - Business Analysis
University of Tasmania
Hobart, TAS12.2022
Skills
- Windows XP/Vista
- Hardware Upgrades
- [UI] Debugging
- Database Maintenance
- Error Detection
- Customer Service Support
- Teamwork and Collaboration
- Technical Support
References
References available upon request.
Timeline
Customer Service Officer
Wrest Point
01.2024 - Current
Cashier
Wrest point Casino
04.2023 - Current
IT Support Specialist
App4 PTY
12.2022 - 06.2024
Cook Shift Leader
Sush Track
06.2022 - Current
Bachelor of Information And Communication Technology - Business Analysis
University of Tasmania
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