Xiyue Lin
Brisbane,QLD
Summary
Self-directed event coordinator with and support key business initiatives for on-time, under-budget event completion. Organized and ambitious planner with expertise in managing costs and budgets while establishing partnerships with vendors for optimal savings. Customer-oriented time manager and decisive leader.
Overview
3
3
years of professional experience
Work History
Travel Agent Manager
Actio Adventure Club
03.2023 - Current
- Increased customer satisfaction by implementing streamlined booking processes and personalized travel itineraries.
- Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
- Established partnerships with local businesses to create unique travel packages tailored to client preferences.
- Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Event Management Intern
Sofitel
12.2021 - 06.2022
- Enhanced attendee experience by efficiently coordinating event logistics and managing vendor relationships.
- Assisted in the successful execution of multiple events, ensuring seamless planning and coordination.
- Collaborated with cross-functional teams to develop creative concepts for event themes and designs.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated travel and accommodations for event attendees.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Analyzed event costs to identify areas of improvement and cost savings.
- Monitored and controlled event expenditures to meet budgets.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Equestrian Assistant
Pony Club
09.2020 - 07.2021
- Supported the head trainer with riding lessons, improving students'' skills and confidence levels.
- Organized equestrian events by coordinating schedules, logistics, and marketing efforts.
- Contributed to increased client satisfaction by providing professional customer service during interactions.
- Assisted in the selection of appropriate tack and equipment for horses and riders, ensuring proper fit and comfort.
- Increased student enrollment rates by promoting the equestrian program at local schools and community events.
- Talked to or interacted with animals to increase familiarity with human voices or contact.
- Delivered public presentations to educate public on animal training and behavior.
Volunteer Event Planner
Better Blue
09.2020 - 07.2022
- Coordinated florists, photographers, and musicians for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Developed creative themes for events and created related activities to engage attendees.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Monitored and controlled event expenditures to meet budgets.
- Collaborated with local businesses to create partnership opportunities for cross-promotion and increased tourism revenue.
Education
Bachelor of Tourism And Event Management - Tourism And Travel Management & Event Management
University of Queensland
Brisbane, QLD12.2023
Skills
- Organization and Time Management
- First Aid/CPR
- Fluent in Cantonese/Mandarin/English
- Event Management
Timeline
Travel Agent Manager
Actio Adventure Club
03.2023 - Current
Event Management Intern
Sofitel
12.2021 - 06.2022
Equestrian Assistant
Pony Club
09.2020 - 07.2021
Volunteer Event Planner
Better Blue
09.2020 - 07.2022
Bachelor of Tourism And Event Management - Tourism And Travel Management & Event Management
University of Queensland
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