Xuan (Ivy) LUO

• Proficient in conducting initial consultations and providing tailored guidance to clients for optimal visa options based on their specific immigration needs.
• Independent management of the entire case process, from inception to completion, with minimal supervision.
• Skillfully prepares and lodges various visa applications, covering partner visas, parent visas, TSS, skilled migration visas, medical treatment visas, and citizenship applications.
• Effective representation of clients facing character issues by liaising with the VACCU case officer.
• Preparation of comprehensive visa applications, including drafting letters of advice, legal submissions, and assembling supporting documentation.
• Collaborates with Partners and Paralegals to enhance case management and streamline visa processing, maximizing efficiency.
• Provide training to multiple paralegals simultaneously.
• Successfully manages a diverse caseload, leading to positive legal outcomes for various client matters.

• Addressed all phone call inquiries and web form inquiries, ensuring efficient assistance in booking an initial consultation with our experienced solicitor
• Provided general administrative support to the team, including mailing, printing, and billing
• Prepared and lodged visa applications and drafted legal submissions and cover letters to the immigration Department on behalf of clients
• Participated in drafting legal articles for the law firm's official website, enhancing its online presence and showcasing expertise.
• Enhanced case efficiency by organising and maintaining legal documents, files, and correspondence.

• Assisted immigration solicitors with various visa applications, including gathering documentation and drafting legal submissions
• Conducted client bookings and responded to inquiries, ensuring excellent customer service
• Conducted notary public services for clients, certifying legal documents and verifying signatures
• Supported the team with court filing and document management.

• Assisted solicitors on Health Justice Partnership (HJP) cases, providing advice to vulnerable individuals
• Assisted solicitors in criminal and employment law cases, achieving positive outcomes for clients
• Conducted community legal education (CLE) sessions, educating community workers on tenants' legal rights and responsibilities
• Assisted solicitors with client interviews, legal research, drafting letters, and case preparation.

• Handled complex product complaints, ensuring customer satisfaction and resolution
• Corresponded with customers via phone, email, and online channels, addressing inquiries and providing assistance
• Maintained document and file management systems.

• Assisted immigration solicitor in visa lodgment for Temporary Graduate visa (subclass 485), Skilled Migration visa (subclass 189/190) and Partner visa (subclass 820/801)
• Conducted legal research on immigration policies and regulations to draft articles published on the law firm's website
• Prepared affidavits and negotiated with counterparties, achieving favorable outcomes
• Conducted document review and modification for conveyancing matters.