Xuan Quyen Pham
Summary
Hardworking and passionate candidate looking for position that offers professional challenges utilizing customer service skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Service Desk Operator
Menzies Aviation
09.2018 - Current
- Edit flight for check in
- Operate Altea departure control systems (DCS)
- Supervise Check in staffs during flight operation
- Action any flight and post flight reports
- Coupon/e-ticket reconciliation
- Access and process passenger reservations as directed by client carrier
- Assists passengers with reservations, ticketing and check in ensure important information is communicated about their itineraries, flights and luggage
- Accuracy check passport, visa and other documents
- Efficiently input passenger data into computer system during check-ins and retrieve their information
- Adhere to security requirements and procedures
- Up to date with airline memos and regulations
- Assisted in the evaluation of new tools and technologies, providing input based on service desk needs and requirements.
Manager in Training
Sushi Sushi
10.2016 - 07.2018
- Create weekly roster on Tanda system by required date for approval and the budget is strictly adhered to
- Aware of Labour and COGS budgets and achieves these budgets
- Insight into organising work flows
- Schedules are planned well in advance of work shift
- Skilled staffs and duty are reviewed to maximising production and having a smooth and steady flow of daily operation
- Ensure labour laws are considered scheduling restrictions, overtime, holiday requests, shift breaks, etc
- Ensure that timesheets discrepancies on Tanda system are reported and reasons provided
- Data entry for all invoices and tax purposes for my own company
- Maintaining all employees files
- Maintain professional and technical knowledge by attending operations meetings and education workshop
- Plan, design and develop commercially viable coaching and training initiatives and program within required timeframes to contribute to business success nationally
- Analyse and evaluate training store operations teams training needs to develop, modify or improve existing training programs, materials and curriculum within timeframes to ensure best practice is delivered
- Work cooperatively with relevant stakeholders to ensure effective implementation and communication of all training strategies and initiatives to continually improve business operations i.e
- Product innovations, nutrition project, food safety program, work in store if needed, etc
- Creating an environment to support employee attraction and retention
- Assist in the planning and development and overall administration of companywide training and coaching programs
- Recommend innovations about products, operations to grown the business
- Training and coaching new and existing partners/franchisees
- Facilitate new hire training programs and all on going training initiatives
- Create and deliver a positive, fun and engaging training experience to all participants at all times ensuring workplace values are embedded
- Ensure that a safe working environment is maintained at all times.
Store Manager
Sushi Sushi
09.2012 - 10.2016
- Deal and interact with customers on a daily basis, and handling and resolving customer complaints
- Understand and comply with company policy and procedures
- Cash handling experience, including EFTPOS machine
- Responsible for monthly stock take of the store and ordering stock everyday
- Manage stock, production and wastage
- Training new staffs
- Responsible for balancing of cash at close of business
- Manage special order from customers to ensure all requirements are met, such as quantity and quality of the order, and making sushi
- Deal directly with other stakeholders and third parties, such as Centre Management and Council Food and Safety Inspectors
- Report to head office on a weekly basis regarding stock, staff and customer orders, and any issues and incidents
- Carry out and supervisor for food safety program
- Draw up weekly roster duties with the knowledge of Labour and COGS budgets and achieve these budgets.
Accountant Bookkeeper
Phu Nhuan Joint-Stock Company (Phu Nhuan Jewellery)
06.2005 - 12.2008
- Produced yearly payroll payment summaries
- Prepared monthly financial reports for the Head Accountant
- Controlled accounting of people related expenses
- Produced financial end of month procedures and general financial collation, analysis and presentation.
- Gathered financial information, prepared documents, and closed books.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Store Manager
PNJ - CAO Fine Jewellery
03.2003 - 03.2005
- Gave presentations and incentives to customers to purchase the product
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Communicated and introduced new products to customer
- Explained the benefit of particular products
- Dealt with customers face to face in order to advise on the sale of products
- Provided exceptional customer service and exceeding all customer expectations
- Worked towards sales targets, and often exceeding them.
Education
Bachelor of Commerce -
Deakin University, Burwood
06.2012
Diploma of Commerce -
Melbourne Institute of Business and Technology
02.2010
English for Academic Purpose -
Deakin University English Language Institute
02.2009
Business English -
University of Social Sciences And Humanties
07.2007
Skills
- Communication and interpersonal skills
- Altea departure control system
- Computer skills
- Time Management
- Ticketing system proficiency
Languages
English
Vietnamese
References
- DR Tony Rodrigues, Lecture – Deakin University, 0409024449
Timeline
Service Desk Operator
Menzies Aviation
09.2018 - Current
Manager in Training
Sushi Sushi
10.2016 - 07.2018
Store Manager
Sushi Sushi
09.2012 - 10.2016
Accountant Bookkeeper
Phu Nhuan Joint-Stock Company (Phu Nhuan Jewellery)
06.2005 - 12.2008
Store Manager
PNJ - CAO Fine Jewellery
03.2003 - 03.2005
Bachelor of Commerce -
Deakin University, Burwood
Diploma of Commerce -
Melbourne Institute of Business and Technology
English for Academic Purpose -
Deakin University English Language Institute
Business English -
University of Social Sciences And Humanties
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