Xuanyi Zhang
Zouki Westmead
Toongabbie,NSW
16
years of professional experience
Detail-oriented professional with a strong background in customer service and team coordination. Accustomed to addressing the changing needs and supporting colleagues and supervisors with excellent assistance skills and patience. Vast experience as a contractor manager brought the high-quality organization skills and self-motivation. Adept in various software and office equipment. Eager and ready to accept and learn new things. Hope to provide the best service to Westmead Hospital.
Work History
Lead Barista
6 Years 3 Months- Trained and mentored new baristas in advanced coffee preparation techniques.
- Ensured consistency and quality across all beverage offerings to uphold standards.
- Streamlined daily operations to improve workflow efficiency and service speed in coffee shop.
- Greeted and communicated with customers with paitence reducing20% conflics.
- Compiled inventory reports to track stock levels and inform ordering decisions.
- Coordinated catering services to ensure timely delivery and client satisfaction.
- Assisted with catering events by preparing food and setting up service areas to ensure smooth operations.
All Rounder
1 Year 4 Months- Managed opening and closing of shop, ensuring smooth operations and customer service.
- Prepared diverse pastries daily to meet customer demand in fast-paced bakery.
- Maintained cleanliness and organization of kitchen and dining areas.
Clerk
8 Months- Processed customer transactions accurately, ensuring a smooth checkout experience at Nourishing Life.
- Operated cash register to handle cash, check, and credit card transactions, maintaining accurate financial records.
- Processed customer orders promptly and accurately.
- Responded promptly to customer inquiries and concerns.
- Maintained accurate inventory records for supplies.
- Assisted in organizing product displays, improving product visibility and customer engagement.
- Welcomed visitors warmly at front desk, providing assistance and information. in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Entered data into computer systems accurately and efficiently.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
Contract Manager
4 Years 11 Months- Coordinated with internal teams to align contract terms with business objectives.
- Drafted and reviewed legal documents related to contracts and agreements.
- Monitored contract performance, identifying and implementing improvements to optimize outcomes.
- Guided teams on regulatory requirements to ensure compliance with contractual obligations.
- Liaised between internal departments and external suppliers to facilitate effective negotiations and contractual agreements.
- Maintained organized records of all contracts and amendments for easy access.
- Organized documents and files for efficient retrieval.
- Planned and controlled budgets for contracts, equipment and supplies.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
Education
Bachelor of Arts - English Literacy
Skills
Coffee brewing techniques
Inventory management
Customer service
Team coordination
Attention to detail
Data entry accuracy
Office software
Document organization
Verbal and written communication
Timeline
Lead Barista
Zouki Westmead
06.2020 - CurrentRead More
All Rounder
Parramatta East Concourse Take Away Cafe
03.2019 - 07.2020Read More
Clerk
Nourishing Life
01.2019 - 09.2019Read More
Contract Manager
Beijing Pan-China Sport Co.,Ltd
03.2010 - 02.2015Read More
Tangshan Teachers' Collage
Bachelor of Arts from English Literacy
Read More