Xuemei He
Westminster,WA
Summary
Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Silk Hospitality
01.2021 - Current
- Allocated daily task sheets to staff according to changing occupancy
- Conducted regular room inspections to verify compliance with housekeeping standards
- Placed orders for housekeeping supplies and guest toiletries.
- Assisted the executive manager in the management of all areas of the housekeeping department
- Conducted regular performance reviews for housekeeping staff, setting clear expectations and providing constructive feedback to drive professional growth.
- Liaised with other departments to enhance overall hotel operations and guest satisfaction..
- Managed guest lost property and keep records
- Completed daily billing and service report, and maintained productivity and budget control.
Housekeeping supervisor
LUXXE Outsourced Hotel Services
01.2019 - 04.2020
- Allocated rooms to room attendant, inspect guest rooms and hotel public area according to brand standards
- Generated daily operational reports as required
- Coordinated with front office, engineering,and other related departments to enhance day to day operations
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use
- Completed schedules, shift reports, and other business documentation and assisted the executive manager with organising other daily job.
Room attendant
AHS Hospitality
12.2017 - 12.2018
- Prepared amenities for room cleaning, make beds, vacuum floor, use chemicals for bathroom
- Replaced all guest room amenities to the highest quality and efficiency
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Ensured the security and privacy of guests, demonstrating integrity and diligence at all times
- Completed other possible requests from guests and management
Room attendant
Quality Inn Homestead Park
06.2016 - 09.2016
- Replenished all amenities in guest rooms, vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Assisted with breakfast service regularly as requested by hotel manager
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bachelor’s degree in Hospitality Management -
Sichuan Tourism University
Sichuan Province, China06.2018
Certificate IV in Leadership and management -
Crown Institute of Business And Technology
Sydney, NSW01.2020
Skills
- Communication skills and attention to details
- Work under pressure and in a fast-paced environment
- Organisation skills and ability to follow tasks through to completion
- OPERA system knowledge
- Stock Inventory Management
- Employee performance evaluation
- Complaints Handling
- Guest Relations
Preferred Name
Heather
Languages
English
Chinese (Mandarin)
Timeline
Housekeeping Supervisor
Silk Hospitality
01.2021 - Current
Housekeeping supervisor
LUXXE Outsourced Hotel Services
01.2019 - 04.2020
Room attendant
AHS Hospitality
12.2017 - 12.2018
Room attendant
Quality Inn Homestead Park
06.2016 - 09.2016
Bachelor’s degree in Hospitality Management -
Sichuan Tourism University
Certificate IV in Leadership and management -
Crown Institute of Business And Technology
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