Xueqing (Anna) Wang
Sydney,NSW
Summary
Proven team player and efficient communicator, I excelled at H Mart by enhancing customer satisfaction and store operations. Leveraging bilingual abilities and merchandising skills, I improved shopping experiences and maintained high store standards, demonstrating reliability and a flexible approach to teamwork and customer service. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
4
4
years of professional experience
Work History
Supermarket Worker
H Mart
05.2020 - 07.2024
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Supported team members during busy periods, ensuring smooth operations throughout the store.
- Enhanced customer satisfaction by providing efficient and friendly service at checkout lanes.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Contributed to overall teamwork atmosphere through open communication with coworkers regarding tasks needing completion or assistance.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Assisted in training new employees on proper procedures for shelf stocking, cashier operations, and general store policies.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained a consistently professional demeanor even during high-stress situations or confrontations between customers.
Education
Master of Teaching - Education
Western Sydney University
Sydney, NSW07.2027
Bachelor of Arts - Education
University of Sydney
Sydney, NSW07.2024
Skills
- Merchandising abilities
- Teamwork and Collaboration
- Product stocking
- Assisting customers
- Store maintenance
- Customer Service
- Excellent Communication
- Bilingual in Mandarin Chinese
- Punctual and Reliable
- Flexible Schedule
Additional Information
I am looking for a part-time job to fill up my spare time. My availability is from Thursday to Sunday (whole day), Monday and Tuesday (morning). Please contact me if I am suitable for the job, thank you.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supermarket Worker
H Mart
05.2020 - 07.2024
Master of Teaching - Education
Western Sydney University
Bachelor of Arts - Education
University of Sydney
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