Xue Shirley Dong
Redfern,NSW
Summary
I am a dedicated and energetic professional who has demonstrated a history of working with technologies such as developing marketing graphics as well as managing reports. I have strong technical skills along with interpretation skills e.g. speaking Mandarin which have helped greatly during my time working in customer service. I’ve also worked in labs during my time studying for my bachelor’s degree where we have to follow strict protocols and maintain professionalism. I am keen on facing new challenges that will foster my personal and professional growth throughout my career.
Overview
8
8
years of professional experience
Work History
QANTAS WHEEL CHAIR ASSISTANCE
Star Aviation
06.2023 - Current
- Navigating the airport and assisting passengers that having trouble. This includes, giving direction and helping them the process of going through immigration and security.
- Constant communication with the supervisors since airports is very unpredictable.
- Assisting and working professionally with people who require wheel chair. Most of these passengers are seniors in their 70-80s and must handle with care.
- Working and following strict security at the airport.
‘SUPIVISOR ROLE’ FOR CHECK IN AT PELICAN
Star Aviation
04.2023 - Current
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Streamlined check-in procedures for improved accuracy and reduced wait times.
- Collaborated with team members to ensure a smooth, organized check-in experience for all guests.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Ensured accurate guest information by meticulously verifying identification and reservation details.
- Resolved guest disputes fairly and professionally, maintaining positive relationships while upholding company policies.
- Managed high-volume periods with professionalism, prioritizing tasks to maintain organization and efficiency during busy times.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Working with heavy airport security.
Mystery Shopper
Shopper Now
12.2022 - Current
- Enhanced customer service quality by conducting thorough evaluations and providing constructive feedback to businesses.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Improved retail staff training outcomes with detailed observations and recommendations based on in-store experiences.
- Contributed to the development of effective marketing strategies through analyzing promotional materials and tactics within stores.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Provided valuable insights on customer experience improvements by observing staff behaviour, attitude, and efficiency during interactions with customers.
- Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
Event Director
Anime@uts
10.2021 - Current
- Increased event attendance by implementing innovative marketing strategies and engaging social media campaigns.
- Streamlined event planning processes for enhanced efficiency and cost reduction through meticulous organization and vendor negotiation.
- Maintain a constant communication between different university clubs and creating fresh ideas that will be beneficial to the club. E.g. more revenue and more engagement recognitions.
- Elevated the guest experience with exceptional attention to detail, creating memorable events that exceeded client expectations.
- Collaborated with cross-functional teams to develop creative event concepts, ensuring seamless execution from start to finish.
- Mentored junior staff members, providing guidance on best practices in event management and promoting professional development opportunities.
- Spearheaded successful fundraising events for nonprofit organizations, generating significant revenue to support their missions.
- Oversaw all aspects of event logistics including venue selection, vendor coordination, scheduling, transportation arrangements, accommodations, and onsite support services.
- Led volunteer recruitment efforts for large-scale events, developing and implementing effective training programs to ensure efficient on-site support.
GRAPHIC DESIGN / DIGITAL ART EXPERIENCES
Self-employeed
01.2016 - Current
- Collaborated with team members to develop creative concepts for advertising campaigns, resulting in increased engagement.
- Assisted in creating visually appealing presentations that effectively communicated key information to clients.
- Designed attention-grabbing social media graphics that increased followers and overall online presence.
- Conducted thorough research on design trends and competitor strategies, informing team decisions on visual direction.
- Managed multiple projects simultaneously while meeting tight deadlines, ensuring client satisfaction.
- Provided excellent customer service by addressing client concerns quickly and professionally throughout the project lifecycle.
Sales Representative
Myers Department Store
09.2022 - 03.2023
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased store revenue by consistently meeting and exceeding sales targets through effective upselling techniques.
- Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
- Collaborated with team members to achieve collective sales goals and deliver outstanding customer service experiences.
- Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Trained new employees on company policies, sales techniques, and product information for seamless staff integration.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
Team Member
IKEA
12.2021 - 09.2022
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Biomedical Science - Biomedical Sciences
University of Technology, Sydney
Sydney, NSW04.2024
Skills
- Corporate Governance
- Goal Setting
- Time Management
- Influencing Skills
- Strategic Leadership
- Ethical Conduct
- Team Building
- Effective Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of large scale events.
- I’m skilled in technology such as knowing computer functions and the data they run for almost 10 years.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft software for 10 years
- Used adobe software for 5 years.
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
QANTAS WHEEL CHAIR ASSISTANCE
Star Aviation
06.2023 - Current
‘SUPIVISOR ROLE’ FOR CHECK IN AT PELICAN
Star Aviation
04.2023 - Current
Mystery Shopper
Shopper Now
12.2022 - Current
Sales Representative
Myers Department Store
09.2022 - 03.2023
Team Member
IKEA
12.2021 - 09.2022
Event Director
Anime@uts
10.2021 - Current
GRAPHIC DESIGN / DIGITAL ART EXPERIENCES
Self-employeed
01.2016 - Current
Bachelor of Biomedical Science - Biomedical Sciences
University of Technology, Sydney
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