Xueying Chen
Mount Waverley,VIC
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Receptionist Assistant
Huayi Holdings Pty Ltd
06.2021 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
Customer Service Officer
Logistics Company
06.2019 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
Education
M.D. - Business Information Technology
Royal Melbourne Institute of Technology
Melbourne12.2021
Skills
- Mail Routing
- Business Correspondence Writing
- Electronic Document Storage
- Cash Management
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist Assistant
Huayi Holdings Pty Ltd
06.2021 - 01.2022
Customer Service Officer
Logistics Company
06.2019 - 10.2019
M.D. - Business Information Technology
Royal Melbourne Institute of Technology
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