XUEYING LI
Sydney,NSW
Summary
Results-driven professional with diverse experience across education, business management, and sales. Proven ability to adapt to new industries, with a strong background in customer service, team leadership, and operational management. Skilled in communication, problem-solving, and relationship-building, with a keen eye for efficiency and process improvement. Seeking to leverage transferable skills in customer engagement, compliance, and business operations in a banking role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PTE Trainer
Self-employeed
09.2023 - 02.2025
- Designed and delivered structured PTE training programs for more than 200 students, improving their test scores by an average of 25%.
- Organized and facilitated online workshops, managing scheduling, student inquiries, and course logistics.
- Collaborated with students from diverse backgrounds, enhancing their communication skills and test strategies.
- Enhanced PTE students' performance by developing customized lesson plans and learning materials.
- Prepared students for the PTE exam by simulating real-life test conditions during practice sessions.
- Monitored individual student progress, adjusting instructional methods accordingly for optimal results.
- Communicated with parents on a regular basis to discuss student performance and address concerns proactively.
- Continuously updated personal knowledge of PTE exam requirements, changes, and best practices through professional development courses and workshops.
Early Childhood Educator
Buckets Early Learning Centre
06.2022 - 08.2023
- Coordinated daily learning activities and schedules for a class of 20 children, ensuring smooth operations and alignment with curriculum goals.
- Managed parent communications, providing regular updates, progress reports, and learning stories.
- Developed and implemented age-appropriate educational programs, tracking children's progress and adapting lessons based on assessments.
- Supervised and trained new educators and support staff, fostering a collaborative learning environment.
- Ensured compliance with early childhood education regulations and safety protocols, maintaining a high standard of care and education.
Career Break (Parental Leave)
None
11.2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Business Manager-Hospitality Operations
Self-employeed
07.2018 - 10.2020
- Managed daily operations, including staff coordination, customer service, and compliance with industry regulations.
- Developed and implemented efficient workflows, improving service speed and customer satisfaction.
- Managing all finance related matters, including cost planning, sales forecasts, cash register, liaising with tax accountants for tax returns and financial statements.
- Carefully interviewed, selected, trained and supervised staff.
- Organized promotional events and marketing campaigns, boosting customer engagement and brand visibility.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Store Manager
Healthy Line Rhodes
06.2016 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clients.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Retail Sales
Healthy Line Rhodes
11.2015 - 06.2016
- Provided excellent customer service, assisting an average of 50 customers per day and maintaining a high satisfaction rate.
- Processed orders and coordinated logistics, ensuring accurate and timely deliveries while managing supplier relationships.
- Managed inventory and stock control, tracking sales trends and ensuring optimal product availability.
- Handled administrative tasks, including data entry, invoicing, and sales performance reporting.
- Assisted with marketing activities, including social media promotions and in-store events, increasing customer engagement.
- Resolved customer complaints efficiently, improving customer retention and brand reputation.
Education
Graduate Diploma - Early Childhood Education And Care
Victoria University
Melbourne, VIC11-2022
Master of Accounting - Accounting
University of New South Wales
Sydney, NSW06-2016
Bachelor Of Economics - International Economics And Trade
Zhongnan University Of Economics And Law
China06-2014
Skills
- Fast Learner
- Customer service
- Effective communication
- Self-motivated
- Team collaboration
- Relationship building
- Multitasking and organization
- Problem-solving
Certification
- TEFL Certificate
- VIT Registration
- PTE Elite Teacher Certificate
Visa type
Permanent Residence Visa
Timeline
PTE Trainer
Self-employeed
09.2023 - 02.2025
Early Childhood Educator
Buckets Early Learning Centre
06.2022 - 08.2023
Career Break (Parental Leave)
None
11.2020 - 05.2022
Business Manager-Hospitality Operations
Self-employeed
07.2018 - 10.2020
Store Manager
Healthy Line Rhodes
06.2016 - 04.2018
Retail Sales
Healthy Line Rhodes
11.2015 - 06.2016
Graduate Diploma - Early Childhood Education And Care
Victoria University
Master of Accounting - Accounting
University of New South Wales
Bachelor Of Economics - International Economics And Trade
Zhongnan University Of Economics And Law
Similar Profiles
Bridget KingBridget King
Medicare Enrollment Specialist at Self-employeedMedicare Enrollment Specialist at Self-employeed
Kaitlyn LundbladKaitlyn Lundblad
Babysitter/ Dogsitter/ Housesitter at Self-employeedBabysitter/ Dogsitter/ Housesitter at Self-employeed
Chip PutmanChip Putman
Chip Putman Homes at Self-employeedChip Putman Homes at Self-employeed