XUEYING SONG
Castle Hill,NSW
Summary
My goal is to achieve a high level of accomplishment in a professional role where I can fully utilize my skills and knowledge to provide the most satisfactory service and offer customers the highest quality loan services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Loan Manager
RAMS Financial Group Pty Ltd
10.2021 - 07.2023
- Business Sourcing: Actively engage in sourcing business from various channels such as brokers, accountants, solicitors, real estate agents, and other potential business referrals. This involves building and maintaining relationships with these professionals to generate new leads and opportunities
- Customer Assistance: Guide customers through the entire loan process, from the initial inquiry stage to determining borrowing capacity, assisting with the loan application, and overseeing the process until final settlement. This includes providing comprehensive support and addressing any queries or concerns that may arise during the loan application journey.
- Portfolio Maintenance: Manage and maintain the existing customer portfolio, ensuring a high level of customer satisfaction. Additionally, work on extending the client book by identifying opportunities for future business growth. This involves ongoing communication with existing clients, understanding their evolving financial needs, and offering suitable solution.
- Customer Engagement: Foster personal and meaningful conversations with both customers and referral partners. This approach aims to provide an integrated customer experience, strengthening relationships and ensuring that the services provided align with the needs and expectations of all parties involved.
Senior Processing Officer
Beehive Financial Services Pty Ltd
07.2019 - 09.2021
- Review and access client's information/documents includes PAYG income and self-employee tax return doc, etc;
- Analysis client's requirement and loan purpose, assess client's borrowing capacity and provide the most suitable product;
- Making own tracking sheet (including scenario, lodgment data status , settlement date, etc.) to make every deal clearly;
- Interact and follow up with BDMs, Credit Assessors over the phone or in writing;
- Update compliance checklist to broker, put general notes in system and update status in every stage via email for customer service;
- Update bank policy and interest rate to processing team;
- Accountable for file management from client file creation to settlement.
Broker Assisstant
Beehive Financial Services Pty Ltd
06.2016 - 06.2019
- Collate loan documents;
- Calculate major bank’s serviceability;
- Data Entry in system and apply online with high accuracy and fast speed;
- Work out Police check and Veda check before broker applies a accreditation license;
- When an application is submit, follow up with the outstanding documents and question about every scenario;
- When loan offer issued, contact broker to make appointment with client to sign;
- When received signed loan offer, check all signatures and witness are correctly completed, help to open offset account if needed, return or post to lender;
- Contact with solicitors and banks prepare settlement;
- Follow up with bank if any outstanding documents required before settlement, form contact solicitor to prepare settlement documents (TOL and title detail, confirm settlement date) if application is Purchase; Otherwise, prepare discharge form when loan offer issued and make it is ready before settlement;
Education
Bachelor of Applied Finance -
Macquarie University
Sydney, NSW09.2011
Skills
- Customer Service
- Financial Resource Management
- Strategy Development
- Critical Thinking
Certification
The National Finance Institute Pty Ltd
FNS40811 CERTIFICATE IV IN FINANCE AND MORTGAGE BROKING
FNS50311 DIPLOMA OF FINANCE AND MORTGAGE BROKING MANAGEMENT
Additional Information
Jane Chong
Managing Director
Phone : 0452 315 658
Email: gemfinancial1@gmail.com
Lyn Yang
Senior Lending Manager
Phone: 0414 669 180
Email: lyn.homeloan@gmail.com
Raymond Lu
Franchise Principle
Phone: 0451 648 604
Email: raymond19900213@gmail.com
Timeline
Home Loan Manager
RAMS Financial Group Pty Ltd
10.2021 - 07.2023
Senior Processing Officer
Beehive Financial Services Pty Ltd
07.2019 - 09.2021
Broker Assisstant
Beehive Financial Services Pty Ltd
06.2016 - 06.2019
Bachelor of Applied Finance -
Macquarie University
The National Finance Institute Pty Ltd
FNS40811 CERTIFICATE IV IN FINANCE AND MORTGAGE BROKING
FNS50311 DIPLOMA OF FINANCE AND MORTGAGE BROKING MANAGEMENT
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