XUEYUAN LAI

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Increased sales by establishing rapport with customers and identifying their needs.
• Increased sales by offering advice on purchases and promoting additional products.
• Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.

· Professionally handle customer inquiries, complaints, and chargebacks to ensure a positive experience for all customers.
· Accurately handle multiple tasks while maintaining a high level of customer service.
· Increased sales by building strong customer relationships and providing excellent service as a result.
· Able to drum to help customers resolve confusion finding core needs