Xufeng Luo
Eastwood
Summary
Dynamic and detail-oriented professional with a proven track record at Facilinet Building Maintenance, excelling in housekeeping and customer service. Recognized for enhancing guest satisfaction through effective teamwork and attention to detail. Proficient in cleaning techniques and problem-solving, ensuring a consistently welcoming environment for all guests.
Developed strong logistical and time management skills in a fast-paced environment. Proven ability to navigate and adapt to changing schedules while maintaining high standards of accuracy and efficiency. Looking to transition into a new field where these skills can contribute to operational success.
Skilled in maintaining impeccable cleanliness in hospitality settings, now looking to transition into a new field. Developed expertise in efficient cleaning practices and attention to detail. Prepared to bring these transferrable skills to different professional environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber Eats
03.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep them in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on the job safely.
- Enhanced customer trust by providing courteous and professional service during deliveries.
Houseperson
Facilinet Building Maintenance
08.2024 - Current
- Assisted housekeeping staff in completing tasks efficiently to improve overall cleanliness.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Handled requests for extra linens, toiletries and other supplies.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Contributed to efficient event set-up and tear-down processes, optimizing turnaround times between functions.
- Rotated linens in storerooms and replenished when supplies ran low.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Managed trash removal and recycling efforts to maintain a sanitary property and reduce environmental impact.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Housekeeping Room Attendant
Facilinet Building Maintenance
11.2022 - 03.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
Education
Bachelor of Engineering - Civil Engineering
Western Sydney University
Sydney, NSW07-2024
Master of Engineering - Civil Engineering
Western Sydney University
Sydney, NSW11-2026
Skills
- Constructive Approach
- Valid Driver's license
- Collaborative Teamwork
- Attention to detail
- Effective Time Management
- Consistent Safe Driving
- Map reading and navigation skills
- FLUENT IN ENGLISH
- Cleaning techniques
- Hotel operations
- Problem-solving
- Active listening
- Employee Training
- Supply Replenishment
- Customer Request Resolution
- Heavy lifting
Certification
- NSW Driver's License
Languages
English
Full Professional
Chinese
Native or Bilingual
Interests
- Hiking
- Rock Climbing
- Gym Workouts
- Team Sports
- Video Gaming
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Delivery Driver
Uber Eats
03.2025 - Current
Houseperson
Facilinet Building Maintenance
08.2024 - Current
Housekeeping Room Attendant
Facilinet Building Maintenance
11.2022 - 03.2024
Bachelor of Engineering - Civil Engineering
Western Sydney University
Master of Engineering - Civil Engineering
Western Sydney University
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