HANH (HALEY) TRAN
Melbourne,VIC
Summary
As a retail professional with experience in both customer-facing and behind-the-scenes roles, I have developed strong communication skills and delivered customer-centric service. I am energetic, approachable, and passionate about fashion, enjoying every opportunity to connect with customers and help them find the perfect products. I'm eager to contribute my skills and dedication to the team, aiming to stay ahead of trends, and deliver exceptional service.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Cutie Cutie
Highpoint Shopping Centre, VIC
02.2023 - Current
- Deliver personalized customer service, including tailored styling, and mix-and-match clothing suggestions.
- Manage inventory, take responsibility for ordering stock, and restock shelves promptly.
- Operate the cash register with zero errors, ensuring smooth and accurate transactions.
- Assist in setting up displays, and keeping the store organized, and visually appealing.
Brand Ambassador
Friso, Dutch Lady, Yomost
01.2021 - 01.2022
- Represented FMCG brands in stores and at events, delivering key product messages to customers.
- Listened to customer concerns, responded to product queries, and resolved issues professionally.
- Coordinated orders with suppliers and supported the logistics of product distribution.
- Assisted the media team with content creation and promotion via Facebook and Zalo.
Retail Promotion Assistant (Casual)
Pop-up Fashion Events / Campaigns
01.2019 - 01.2020
- Engaged directly with customers during retail promotions, providing information and distributing samples.
- Explained current promotions, loyalty programs, and encouraged customer sign-ups.
- Supported product setup, visual merchandising, and stock reporting at the end of each shift.
Education
Master of Business Analytics -
La Trobe University
Melbourne12.2024
Bachelor of Accounting -
Da Nang University of Economics
Da Nang, VietnamSkills
- Strong communication and interpersonal skills
- POS and retail systems (stock scanners, cash registers)
- Professional, friendly, customer-first attitude
- Complaint resolution and problem-solving
- Inventory tracking and stockroom organization
- Quick product memorization and upselling
- Time management in fast-paced settings
- Visual merchandising and product display
Visa Status
485 Visa ( expire on 04/2027)
Availability
Monday to Sunday
Timeline
Sales Assistant
Cutie Cutie
02.2023 - Current
Brand Ambassador
Friso, Dutch Lady, Yomost
01.2021 - 01.2022
Retail Promotion Assistant (Casual)
Pop-up Fashion Events / Campaigns
01.2019 - 01.2020
Master of Business Analytics -
La Trobe University
Bachelor of Accounting -
Da Nang University of Economics
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