Xx Yy
Sydney,NSW
Summary
A proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Country Road Group-MIMCO
2023.01 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Contribute to the smooth operations of the store through effective management of stock and loss prevention
- Ensure visual merchandising is maintained and the store is visually presented in accordance to brand standards
- Live and role model the Country Road Group values, collaborating with your store team to deliver results.
Customer Service Supervisor( Casual)
Woolworths Ltd
2020.03 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Actively supported service associates by quickly responding to questions via phone and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Optimized organizational systems for payment collections, and recordkeeping.
Educational Counsellor
International Training and Education Counsel
2018.08 - 2019.02
- Individual counseling and advisement
- Clarifying academic policies, college regulations, program requirements, procedures, and other college information
- Providing one-on-one career guidance and skills assessment to assist with career development
- Helping students to prepare for admissions applications and tests
- Providing students with materials related to a career of their choice or career counseling to suit their skills.
Education
Diploma of Project Management -
Greenwich College
Sydney, Australia2023
Diploma of Information Technology -
Victoria University
Sydney, Australia2024
Higher Secondary Certificate (HSC) -
Khulna Collegiate Girls School & KCC Women College
Khulna,Bangladesh2018
Secondary School Certificate (SSC) -
Khulna Collegiate Girls School & KCC Women College
Khulna,Bangladesh2015
Skills
- Team Building and Leadership
- Complaint resolution
- Work Prioritization
- Decision-Making
- Workflow Management
- Service Delivery Optimization
Availability
Seven days in a week
References
Manprit Kaur, Customer service Manager, Woolworths Supermarket (11000013), Wollicreek, 0403578039
Hobbies and Interests
Arranging social activities for family and friends, going to the gym, health and beauty, learning new things
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Sales Consultant
Country Road Group-MIMCO
2023.01 - Current
Customer Service Supervisor( Casual)
Woolworths Ltd
2020.03 - Current
Educational Counsellor
International Training and Education Counsel
2018.08 - 2019.02
Diploma of Project Management -
Greenwich College
Diploma of Information Technology -
Victoria University
Higher Secondary Certificate (HSC) -
Khulna Collegiate Girls School & KCC Women College
Secondary School Certificate (SSC) -
Khulna Collegiate Girls School & KCC Women College
Similar Profiles
JANICE KLUENDERJANICE KLUENDER
Dual Site Concession Manager at Country Road Group (Country Road And Trenery)Dual Site Concession Manager at Country Road Group (Country Road And Trenery)
Charlotte LockwoodCharlotte Lockwood
Digital Marketing Specialist at Country Road GroupDigital Marketing Specialist at Country Road Group
Anthony AprileAnthony Aprile
Customer Service Representative at Country Road GroupCustomer Service Representative at Country Road Group