Summary
Overview
Work History
Education
Skills
Timeline
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Subhreen Mahal

Darley

Summary

Enthusiastic sales and customer service professional with strong communication and negotiation skills. Dedicated to providing high-quality customer service by creating solutions that drive customer loyalty, retention, and revenue. Skilled in managing and mentoring sales and customer service teams, and effective at interacting with staff at all organisational levels.

Overview

5
5
years of professional experience

Work History

Customer Value Specialist

Bupa Health Insurance
02.2024 - 12.2024
  • Developed strong client relationships through consistent communication and attentive service.
  • Processed claims through Boss and Cyclops systems.
  • Utilised the Apollo system to enrol new joins.
  • Provided consultations to ensure that customers are on a policy that best suits their needs.
  • Participated in corporate activities, such as communicating with individuals at Monash University, Royal Melbourne Hospital and Victorian Police to reach sales targets.

Service Advisor

GWM Haval
01.2023 - 03.2024
  • Greeted customers with warmth and professionalism, ensuring they felt valued from the moment they entered the service department.
  • Made service appointments and managed work orders, ensuring that each customer's needs were met promptly.
  • Prioritised customer satisfaction by addressing concerns quickly and ensuring accurate billing and payment processing.
  • Consistently achieved sales targets by employing effective strategies such as understanding customer needs, showcasing the unique features of our vehicles, and creating compelling value propositions.
  • In-depth understanding of automotive systems, with the ability to explain repair recommendations clearly and effectively.
  • Strong problem-solving and critical-thinking abilities to address diverse customer inquiries and concerns.
  • Skilled in utilising computerised management and diagnostic systems efficiently.
  • Collaborative team player, working seamlessly with service and sales teams to achieve shared goals.

Assistant Store Manager

Telstra
04.2020 - 12.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Retained excellent customer satisfaction ratings through outstanding service delivery via the NPS system.
  • Managed customer call backs to ensure they were satisfied with our service.
  • Negotiated price matches with customers and developed relationships with key personnel.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilised systems such as, Siebel, Salesforce, Jarvis and Power BI to process orders.
  • Led and motivated a high-performing team to consistently meet and exceed sales targets, driving store revenue.
  • Resolved customer issues and complaints promptly, ensuring high levels of customer satisfaction and loyalty.
  • Implemented sales strategies and promotions to attract new customers and increase overall store performance.

Education

Bachelor of Health Sciences -

Monash University
12.2023

Skills

  • Organisational Skills
  • Supervision and Leadership
  • Training New Employees
  • Managing Floor
  • Problem Resolution
  • Dependable and Responsible
  • Cultural Awareness
  • Data Management
  • Complaint Resolution
  • Call Management
  • Fully trained in using Microsoft Office
  • Appointment Scheduling
  • Consultative Sales
  • Punctual

Timeline

Customer Value Specialist

Bupa Health Insurance
02.2024 - 12.2024

Service Advisor

GWM Haval
01.2023 - 03.2024

Assistant Store Manager

Telstra
04.2020 - 12.2022

Bachelor of Health Sciences -

Monash University

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Subhreen Mahal