Customer Service Representative
I Technology Australia.
05.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Currently managing all excels regarding call records, walk in inquiries and customer troubleshooting email.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Currently managing all excels regarding call records, walk in inquiries and customer troubleshooting email.
- Also I'm communicating with other companies for component prices and details etc.
- Answered constant flow of customer calls with minimal wait times.
