Results driven leader with a proven record of successfully leading high-performance teams to achieve organisational goals. Experienced in enhancing service delivery through data-driven strategies that improve efficiency and outcomes. Skilled in building and maintaining strong, collaborative relationships with a wide range of internal and external stakeholders to support effective decision making and positive community outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parking Supervisor
Brisbane City Council
01.2025 - Current
Parking Compliance Field Supervisor
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024
Check in with any officer identified by Team Supervisors as requiring assistance and complete any associated tasks including training.
Ensure vehicles are transported to fleet for Servicing and Repairs. Assist officers with completion of accident forms if required, follow up any identified vehicles maintenance issues raised by team members.
Check deployment plan for all officer’s attendance, confirm they are in allocated area and allocated vehicle.
Action any technical advice requests within current shift.
Provide assistance to team members entering the relevant SAP reports for Zero Harm incidents.
Speak with SAP Chief Team Supervisor and discuss officer attendance, potential future deployment gaps along with overstaffing, understaffing & double ups.
Completing assigned escalated complaints and delegating tasks when needed.
Coordinated field-based parking enforcement including the effective deployment of team members for complaint response.
Building positive rapport with all members of the team.
Parking Compliance Officer
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
02.2022 - 11.2024
Proven ability to deal with customers in challenging environments by maintaining professionalism and demonstrated customer service skills in conflict situations.
Investigating complaints in a timely manner by prioritising work to effectively meet KPI’s.
Promptly report all incidents, hazards, and risks in an accurate and timely manner.
Experience in entering and extracting data from Council’s electronic databases (Kapish, DART, SharePoint, Microsoft Word, Excel and Outlook).
Ability to provide customers with informed information about parking compliance when enquiries are made and the ability to tailor information to suit different styles of audiences.
Demonstrated ability to use initiative by conducting proactive patrols in known areas where there is a high amount of parking non-compliance to deter motorists from parking illegally.
Demonstrated ability to work autonomously as an individual with limited supervision in the working field and the ability to also work in partnership within a team to provide quality outcomes.
Identified prospective customers by using business directories and following leads from previous clients.
Selected the correct products based on customer needs and requests.
Introductions to Finance Providers and the sale of extended warranties.
Recorded accurate and efficient records in the customer database.
Finance Consultant & Business Development
Turbo Finance
03.2016 - 11.2016
Prospected new dealers and customers to best ascertain their financial suitability for our 15 lenders.
Built strong relationships with current lenders & insurance providers of which I hold accreditations with.
Structured finance applications and negotiated terms with both financiers and customers to obtain a profitable outcome.
Average of 15 deals per month
Explained fee’s, chargers and terms with customers in an easy to understand manner while remaining 100% compliant with ASIC criteria and NCCP guidelines.
Have built strong relationships with 10 used car dealerships that now use Turbo Finance as their primary finance broker for all finance enquiries.
Commenced social media marketing via Facebook and gumtree to increase our direct business leads from an average of 0.8 per week to 7 per week.
Managing Customer Databases and Follow up methods.
Maintaining all relevant accreditations.
Sales & Operations Manager
Moorooka Trade Autos
09.2009 - 03.2016
Negotiated prices and terms of sales agreements.
Identified prospective customers by using business directories and following leads from existing clients.
Selected the correct products based on customer needs and requests.
Introductions to Finance Providers and the sale of extended warranties.
Created sales contacts on- and off-premises.
Recorded accurate and efficient records in the customer database.
Trained new team members on applying due diligence procedures.
Purchasing yard stock and inventory as well as handling the wholesale of vehicles to other dealers.
Education
High School Diploma -
John Paul College
Brisbane, QLD
01-2004
Skills
Persuasive negotiator
Proactive attitude
Social Media Marketing
Well-developed knowledge in motor vehicles
Customer Service
Strong interpersonal skills
Energetic and driven
Well-developed mechanical knowledge
Excellent work ethic
Excellent communication skills
Team player
People-oriented
Ability to think outside of the box when seeking opportunities
Certification
Current Automotive Sales Licence
AUR31005 Certificate III Automotive Sales
CNC02 Certificate II Communication for the workplace
FNS40815 Certificate IV in Finance & Mortgage Broking
FNSASIC304 Certificate IV in General Insurance - Tier 2 general advice in general insurances
Secondary School Certificate, John Paul College, 2004
Timeline
Parking Supervisor
Brisbane City Council
01.2025 - Current
Parking Compliance Field Supervisor
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024
Parking Compliance Officer
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
Senior Contract Manager at Brisbane City Council | City Projects Office | A07Senior Contract Manager at Brisbane City Council | City Projects Office | A07