Summary
Overview
Work History
Education
Skills
Certification
Timeline
PREVIOUS EMPLOYMENT
Generic

Timothy Griffiths

Hillcrest

Summary

Results driven leader with a proven record of successfully leading high-performance teams to achieve organisational goals. Experienced in enhancing service delivery through data-driven strategies that improve efficiency and outcomes. Skilled in building and maintaining strong, collaborative relationships with a wide range of internal and external stakeholders to support effective decision making and positive community outcomes.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Parking Supervisor

Brisbane City Council
01.2025 - Current

Parking Compliance Field Supervisor

Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024
  • Check in with any officer identified by Team Supervisors as requiring assistance and complete any associated tasks including training.
  • Ensure vehicles are transported to fleet for Servicing and Repairs. Assist officers with completion of accident forms if required, follow up any identified vehicles maintenance issues raised by team members.
  • Check deployment plan for all officer’s attendance, confirm they are in allocated area and allocated vehicle.
  • Action any technical advice requests within current shift.
  • Provide assistance to team members entering the relevant SAP reports for Zero Harm incidents.
  • Speak with SAP Chief Team Supervisor and discuss officer attendance, potential future deployment gaps along with overstaffing, understaffing & double ups.
  • Completing assigned escalated complaints and delegating tasks when needed.
  • Coordinated field-based parking enforcement including the effective deployment of team members for complaint response.
  • Building positive rapport with all members of the team.

Parking Compliance Officer

Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
02.2022 - 11.2024
  • Proven ability to deal with customers in challenging environments by maintaining professionalism and demonstrated customer service skills in conflict situations.
  • Investigating complaints in a timely manner by prioritising work to effectively meet KPI’s.
  • Promptly report all incidents, hazards, and risks in an accurate and timely manner.
  • Experience in entering and extracting data from Council’s electronic databases (Kapish, DART, SharePoint, Microsoft Word, Excel and Outlook).
  • Ability to provide customers with informed information about parking compliance when enquiries are made and the ability to tailor information to suit different styles of audiences.
  • Demonstrated ability to use initiative by conducting proactive patrols in known areas where there is a high amount of parking non-compliance to deter motorists from parking illegally.
  • Demonstrated ability to work autonomously as an individual with limited supervision in the working field and the ability to also work in partnership within a team to provide quality outcomes.

Automotive Wholesale Consultant & Independent Finance Broker

Self Employed Sole Trader
11.2016 - 11.2021
  • Negotiated prices and terms of sales agreements.
  • Identified prospective customers by using business directories and following leads from previous clients.
  • Selected the correct products based on customer needs and requests.
  • Introductions to Finance Providers and the sale of extended warranties.
  • Recorded accurate and efficient records in the customer database.

Finance Consultant & Business Development

Turbo Finance
03.2016 - 11.2016
  • Prospected new dealers and customers to best ascertain their financial suitability for our 15 lenders.
  • Built strong relationships with current lenders & insurance providers of which I hold accreditations with.
  • Structured finance applications and negotiated terms with both financiers and customers to obtain a profitable outcome.
  • Average of 15 deals per month
  • Explained fee’s, chargers and terms with customers in an easy to understand manner while remaining 100% compliant with ASIC criteria and NCCP guidelines.
  • Have built strong relationships with 10 used car dealerships that now use Turbo Finance as their primary finance broker for all finance enquiries.
  • Commenced social media marketing via Facebook and gumtree to increase our direct business leads from an average of 0.8 per week to 7 per week.
  • Managing Customer Databases and Follow up methods.
  • Maintaining all relevant accreditations.

Sales & Operations Manager

Moorooka Trade Autos
09.2009 - 03.2016
  • Negotiated prices and terms of sales agreements.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Selected the correct products based on customer needs and requests.
  • Introductions to Finance Providers and the sale of extended warranties.
  • Created sales contacts on- and off-premises.
  • Recorded accurate and efficient records in the customer database.
  • Trained new team members on applying due diligence procedures.
  • Purchasing yard stock and inventory as well as handling the wholesale of vehicles to other dealers.

Education

High School Diploma -

John Paul College
Brisbane, QLD
01-2004

Skills

  • Persuasive negotiator
  • Proactive attitude
  • Social Media Marketing
  • Well-developed knowledge in motor vehicles
  • Customer Service
  • Strong interpersonal skills
  • Energetic and driven
  • Well-developed mechanical knowledge
  • Excellent work ethic
  • Excellent communication skills
  • Team player
  • People-oriented
  • Ability to think outside of the box when seeking opportunities

Certification

  • Current Automotive Sales Licence
  • AUR31005 Certificate III Automotive Sales
  • CNC02 Certificate II Communication for the workplace
  • FNS40815 Certificate IV in Finance & Mortgage Broking
  • FNSASIC304 Certificate IV in General Insurance - Tier 2 general advice in general insurances
  • Secondary School Certificate, John Paul College, 2004

Timeline

Parking Supervisor

Brisbane City Council
01.2025 - Current

Parking Compliance Field Supervisor

Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024

Parking Compliance Officer

Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
02.2022 - 11.2024

Automotive Wholesale Consultant & Independent Finance Broker

Self Employed Sole Trader
11.2016 - 11.2021

Finance Consultant & Business Development

Turbo Finance
03.2016 - 11.2016

Sales & Operations Manager

Moorooka Trade Autos
09.2009 - 03.2016

High School Diploma -

John Paul College

PREVIOUS EMPLOYMENT

  • 01/2008 to 09/2009 - Used Sales Consultant - Motorama Toyota – Hillcrest, QLD
  • 01/2007 to 12/2007 - New & Used Sales Consultant - Zupps Southwest Automotive – Hillcrest, QLD
  • 03/2005 to 010/2007 - Sales & Wholesale Training - Buy Rite Autos – Moorooka, QLD
Timothy Griffiths