Timothy Griffiths
Hillcrest
Summary
Results driven leader with a proven record of successfully leading high-performance teams to achieve organisational goals. Experienced in enhancing service delivery through data-driven strategies that improve efficiency and outcomes. Skilled in building and maintaining strong, collaborative relationships with a wide range of internal and external stakeholders to support effective decision making and positive community outcomes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Parking Supervisor
Brisbane City Council
01.2025 - Current
Parking Compliance Field Supervisor
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024
- Check in with any officer identified by Team Supervisors as requiring assistance and complete any associated tasks including training.
- Ensure vehicles are transported to fleet for Servicing and Repairs. Assist officers with completion of accident forms if required, follow up any identified vehicles maintenance issues raised by team members.
- Check deployment plan for all officer’s attendance, confirm they are in allocated area and allocated vehicle.
- Action any technical advice requests within current shift.
- Provide assistance to team members entering the relevant SAP reports for Zero Harm incidents.
- Speak with SAP Chief Team Supervisor and discuss officer attendance, potential future deployment gaps along with overstaffing, understaffing & double ups.
- Completing assigned escalated complaints and delegating tasks when needed.
- Coordinated field-based parking enforcement including the effective deployment of team members for complaint response.
- Building positive rapport with all members of the team.
Parking Compliance Officer
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
02.2022 - 11.2024
- Proven ability to deal with customers in challenging environments by maintaining professionalism and demonstrated customer service skills in conflict situations.
- Investigating complaints in a timely manner by prioritising work to effectively meet KPI’s.
- Promptly report all incidents, hazards, and risks in an accurate and timely manner.
- Experience in entering and extracting data from Council’s electronic databases (Kapish, DART, SharePoint, Microsoft Word, Excel and Outlook).
- Ability to provide customers with informed information about parking compliance when enquiries are made and the ability to tailor information to suit different styles of audiences.
- Demonstrated ability to use initiative by conducting proactive patrols in known areas where there is a high amount of parking non-compliance to deter motorists from parking illegally.
- Demonstrated ability to work autonomously as an individual with limited supervision in the working field and the ability to also work in partnership within a team to provide quality outcomes.
Automotive Wholesale Consultant & Independent Finance Broker
Self Employed Sole Trader
11.2016 - 11.2021
- Negotiated prices and terms of sales agreements.
- Identified prospective customers by using business directories and following leads from previous clients.
- Selected the correct products based on customer needs and requests.
- Introductions to Finance Providers and the sale of extended warranties.
- Recorded accurate and efficient records in the customer database.
Finance Consultant & Business Development
Turbo Finance
03.2016 - 11.2016
- Prospected new dealers and customers to best ascertain their financial suitability for our 15 lenders.
- Built strong relationships with current lenders & insurance providers of which I hold accreditations with.
- Structured finance applications and negotiated terms with both financiers and customers to obtain a profitable outcome.
- Average of 15 deals per month
- Explained fee’s, chargers and terms with customers in an easy to understand manner while remaining 100% compliant with ASIC criteria and NCCP guidelines.
- Have built strong relationships with 10 used car dealerships that now use Turbo Finance as their primary finance broker for all finance enquiries.
- Commenced social media marketing via Facebook and gumtree to increase our direct business leads from an average of 0.8 per week to 7 per week.
- Managing Customer Databases and Follow up methods.
- Maintaining all relevant accreditations.
Sales & Operations Manager
Moorooka Trade Autos
09.2009 - 03.2016
- Negotiated prices and terms of sales agreements.
- Identified prospective customers by using business directories and following leads from existing clients.
- Selected the correct products based on customer needs and requests.
- Introductions to Finance Providers and the sale of extended warranties.
- Created sales contacts on- and off-premises.
- Recorded accurate and efficient records in the customer database.
- Trained new team members on applying due diligence procedures.
- Purchasing yard stock and inventory as well as handling the wholesale of vehicles to other dealers.
Education
High School Diploma -
John Paul College
Brisbane, QLD01-2004
Skills
- Persuasive negotiator
- Proactive attitude
- Social Media Marketing
- Well-developed knowledge in motor vehicles
- Customer Service
- Strong interpersonal skills
- Energetic and driven
- Well-developed mechanical knowledge
- Excellent work ethic
- Excellent communication skills
- Team player
- People-oriented
- Ability to think outside of the box when seeking opportunities
Certification
- Current Automotive Sales Licence
- AUR31005 Certificate III Automotive Sales
- CNC02 Certificate II Communication for the workplace
- FNS40815 Certificate IV in Finance & Mortgage Broking
- FNSASIC304 Certificate IV in General Insurance - Tier 2 general advice in general insurances
- Secondary School Certificate, John Paul College, 2004
Timeline
Parking Supervisor
Brisbane City Council
01.2025 - Current
Parking Compliance Field Supervisor
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
11.2024 - 12.2024
Parking Compliance Officer
Brisbane City Council, Lifestyle and Community Services, Compliance & Regulatory Services
02.2022 - 11.2024
Automotive Wholesale Consultant & Independent Finance Broker
Self Employed Sole Trader
11.2016 - 11.2021
Finance Consultant & Business Development
Turbo Finance
03.2016 - 11.2016
Sales & Operations Manager
Moorooka Trade Autos
09.2009 - 03.2016
High School Diploma -
John Paul College
PREVIOUS EMPLOYMENT
- 01/2008 to 09/2009 - Used Sales Consultant - Motorama Toyota – Hillcrest, QLD
- 01/2007 to 12/2007 - New & Used Sales Consultant - Zupps Southwest Automotive – Hillcrest, QLD
- 03/2005 to 010/2007 - Sales & Wholesale Training - Buy Rite Autos – Moorooka, QLD