YA-TING HUANG
Adelaide
Summary
Professional with strong background in sales and customer service, ready to drive success in sales service environment. Known for fostering collaboration and achieving results, adapting seamlessly to changing needs and challenges. Skilled in communication, relationship-building, and problem-solving, consistently delivering high standards and reliability. Equipped to enhance team performance and contribute to organizational goals.
Overview
11
11
years of professional experience
Work History
Telstra Inbound Sales Service Representative
TSA Group
11.2024 - Current
- Maintaining knowledge of the company’s offerings and sales
- Multitasking using Vdi, Flash, scripting, DSL, and E-mail
- Consulting, interacting with customers to solve problems
- Attention to detail and an eye for renewal opportunities
- Intake of calls from members or providers regarding services
- Documenting all customer interactions in the company’s CRM system
- Analyzing customer feedback to suggest product or service improvements
Store Manager
Wise Global Communication
02.2022 - 11.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Optimized store displays and appearance via strategic merchandising
- Completed routine store inventories
- Trained team members in successful strategies to meet operational and sales targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Assisted with hiring, training and mentoring new staff members
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs
Intern
Wise Global Communications
03.2024 - 07.2024
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Analyzed problems and worked with teams to develop solutions
- Interacted with customers by phone, email, or in-person to provide information
- Sorted and organized files, spreadsheets, and reports
Store Manager
Dr Boom Communications
02.2020 - 01.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control, and store opening and closing procedures
- Completed point of sale opening and closing procedures
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Salesperson
HappyTel Retail Group
01.2019 - 10.2020
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Expanded brand and marketing strategies by planning strategic events
- Worked with loss prevention in monitoring shopper behavior
- Managed customer from initial contact to closing with attention to detail to build loyalty
- Developed and grew leads through repeat business and customer referrals
Salesperson
Notable Technology Pty Ltd
09.2018 - 01.2019
- Increased sales and customer satisfaction through personalized servicing
- Listened to clients and introduced solutions to satisfy business and personal needs
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Expanded brand and marketing strategies by planning strategic events
Sales Representative
Vision Automotive Inc.
10.2017 - 05.2018
- Developed and delivered engaging sales presentations to convey product benefits
- Retained excellent client satisfaction ratings through outstanding service delivery
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Used customer insights to develop innovative sales strategies to increase sales
- Negotiated contracts with clients and developed relationships with key personnel
- Utilized CRM software to manage customer accounts and track performance metrics
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
Sales Assistant
Nan Hoang Traffic Instrument
11.2015 - 10.2017
- Established rapport with customers using active listening and interpersonal skills
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Gathered and prepared sales materials in preparation for sales meetings
- Coordinated logistics and catering for meetings and sales events
- Prepared PowerPoint presentations and Word documents for sales presentations
- Communicated orders to vendors, scheduling carriers for pickup if needed
Sales Assistant
SUN-YI ENTERPRISE Co., Ltd
02.2014 - 11.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Assisted customers with prompt and polite support in-person and via telephone
- Gathered and prepared sales materials in preparation for sales meetings
- Facilitated ordering and processing of business cards and nameplates for sales team
- Entered, coded and processed vendor invoices and helped track expenses for capitalizations
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Education
Master of Science - Management Information Systems (Business Analytics)
Kaplan Business School
06.2024
Bachelor of Arts - English Literature
Southern Taiwan University of Technology
06.2013
Skills
- Analytical Problem Solving
- Strong Work Ethic
- Microsoft Access
- Goal oriented
- Paperwork processing
- Process improvements
- Sales management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Time management
- Multitasking
- Computer skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Telstra Inbound Sales Service Representative
TSA Group
11.2024 - Current
Intern
Wise Global Communications
03.2024 - 07.2024
Store Manager
Wise Global Communication
02.2022 - 11.2024
Store Manager
Dr Boom Communications
02.2020 - 01.2022
Salesperson
HappyTel Retail Group
01.2019 - 10.2020
Salesperson
Notable Technology Pty Ltd
09.2018 - 01.2019
Sales Representative
Vision Automotive Inc.
10.2017 - 05.2018
Sales Assistant
Nan Hoang Traffic Instrument
11.2015 - 10.2017
Sales Assistant
SUN-YI ENTERPRISE Co., Ltd
02.2014 - 11.2015
Bachelor of Arts - English Literature
Southern Taiwan University of Technology
Master of Science - Management Information Systems (Business Analytics)
Kaplan Business School
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