Ya-ting Wu

(August 2020 - current)

Job task daily as a Store Service Compliance officer involves.

Cash handling, processing payroll, rostering, ordering inventory, answering phone or team enquiries as well as completing weekly compliance/audit checks in store, weekly meetings and 1:1 with store manager.

• Maintaining up-to-date knowledge of current and emerging compliance regulations.
• Responding to employee enquiries regarding compliance regulations and procedures.
• Assisted with internal audits to confirm compliance checks with Store manager and Area manager.
• Investigating and documenting all violations of compliance regulations to determine necessary improvements.
• Handling sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Providing exceptional customer service when addressing client enquiries or concerns via phone calls or email correspondences.
• Maintaining computer and physical filing systems for day to day tasks.
• Conducting weekly inventory assessments of office, store and staff room supplies, ordering necessary items proactively to prevent stock shortages for store.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Providing support and guidance to department managers in accomplishing their goals and achieving their weekly admin tasks.
• Managing payroll documentations for all departments in the store by reviewing and processing employee individual time cards and employee leaves, addressing any discrepancies and resolving issues promptly.
• Assisting with day-to-day operations, working efficiently and productively with all team members.
• Completing clerical tasks such as filing, copying, and distributing mail.
• Interacting with customers by phone, email, or in-person to provide information and assistance.
• Handling high volumes of cash daily, by processing money orders/deliveries from end to end cash management providers to our supermarket, as well as processing cash daily from customer payments.
• Daily checks to ensure Electronic ticketing is up to date, any change overs performed and actioned daily.

Team member all rounder

Worked 2008 - 2013 in customer service as cashier.

Meat assistant (2013 - 2018)

- Prepping, packing individual packs of meat, labelling and filling shelves with stock, whilst also assisting the butchers by completing daily markdowns and daily routines.

Fresh convenience/Fresh service (2018 - 2020)

Serving in deli department, assisting with customer enquiries and orders.

- Filling shelves with stock

- Filling chicken and redskin cabinets

- Filling seafood cabinets.

Store Service Assistant (office)

2013 - 2020

- Completing payroll/rostering checks.

- Answering phone calls.

- Completing daily compliance office checks.

- Ticketing, printing and tearing tickets.

- Aisle scanning and providing customer service on shop floor.

Helped launched the first Daiso store for Queensland, Brisbane: Myer centre.

- Customer Service.

- Filling shelves, replenishing stock.

- Cashier.

- General cleaning.