Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Yadav Smita

Sydney,NSW

Summary

Driven professional with a track record of enhancing customer satisfaction and increasing revenue at Meriton Suites through expert reservation management and relationship building. Skilled in reservation software and customer engagement, adept at transforming challenges into opportunities for growth. Demonstrated success in marketing with Orchids Pty Ltd, elevating brand awareness through strategic campaigns.

Overview

6
6
years of professional experience

Work History

Reservation Agent

Meriton Suites
01.2024 - Current
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.

Front Desk Receptionist

Travelodge
04.2022 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.

Marketing Assistant

Orchids Pty Ltd
09.2018 - 11.2020
  • Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
  • Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
  • Generated leads through phone calls, emails and face-to-face interactions.
  • Contributed to successful product launches through meticulous coordination of promotional events and activities.

Education

BBA - Business Administration

Apex College
Kathmandu

Skills

Customer Engagement

Reservation software

Phone Etiquette

Telephone reservations

Reservation Management

Relationship Building

Call Control

Documentation And Reporting

Languages

Nepali
Full Professional
English
Professional Working
Hindi
Professional Working
Bhojpuri
Native or Bilingual

Additional Information

Reference

Reference available upon request.

Timeline

Reservation Agent

Meriton Suites
01.2024 - Current

Front Desk Receptionist

Travelodge
04.2022 - 01.2024

Marketing Assistant

Orchids Pty Ltd
09.2018 - 11.2020

BBA - Business Administration

Apex College

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Yadav Smita