Yadranka Ferko

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Interacted with customers proactively, identifying needs and offering suitable product recommendations.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
• Processed transactions accurately, balancing cash registers at the end of each shift.
• Assisted customers with prompt and polite support in-person and via telephone.
• Resolved customer complaints professionally, maintaining a positive brand image.
• Maintained an organized backroom for easy access to stock when replenishing shelves.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Boosted store's reputation through courteous and professional customer service.
• Gathered customer feedback to inform future business decisions and improve service delivery.
• Enhanced customer loyalty with personalized shopping assistance, leading to repeat visits.
• Increased sales floor efficiency by restocking shelves and organizing merchandise to maintain appealing store layout.
• Supported team members during peak hours to ensure smooth store operations.
• Maintained cleanliness and organization of store, creating welcoming environment for customers.
• Facilitated product returns and exchanges, maintaining customer satisfaction and loyalty.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Prioritized helping customers over completing other routine tasks in store.
• Developed strong rapport with customers and created positive impression of business.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.
• Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
• Created, prepared, and delivered reports to various departments.
• Managed team petty cash, purchase orders and account transactions.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Increased customer service success rates by quickly resolving issues.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Kept senior management well-informed by preparing and presenting project status reports.
• Developed and deepened relationships with key stakeholders.
• Facilitated successful project outcomes by maintaining open lines of communication among team members, stakeholders, and senior management.
• Developed and monitored project schedules, budgets and objectives for successful completion.
• Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
• Managed cross-functional teams to ensure timely completion of project milestones and deliverables.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• managed a team of 70 people.