Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Yaganyaarathi Paranjothi

Melbourne,VIC

Summary

Energetic Front Desk Assistant with experience helping guests with check-in and travel tasks. Talented in planning outings for guests, providing needed resources and creating enjoyable visits. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

5
5
years of professional experience

Work History

Front Desk Assistant

Imagine Marco
Southbank, VIC
05.2022 - Current
  • Received, screened and routed incoming calls.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Collected room deposits, fees and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.

Duty Manager/Supervisor

Hotel Metropol
Melbourne, VIC
08.2021 - 05.2022
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Handled employee-related issues to improve performance, professional conduct and attendance reliability.
  • Developed schedules for up 100 employees per shift.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Housekeeping Office Coordinator

Hotel Crown Tower
Melbourne, VIC
05.2019 - 11.2021
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed laundry sorting, washing, drying and ironing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with customers by phone, email or in-person to provide information.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.

Housekeeping Room Attendant

Hotel Crown Tower
Melbourne, VIC
09.2018 - 03.2019
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Education

No Degree -

Diploma in Business Management
Srilanka

Diploma in Marketing Management
Srlanka

BBA -

Business Administration
Malaysia
01.2016

Skills

  • Common Area Maintenance
  • Guest Satisfaction
  • Front Desk Operations
  • Employee Timesheet Processing
  • Creative Solutions
  • Inquiry Response
  • Data Entry
  • Time Management
  • Correspondence Management

Timeline

Front Desk Assistant

Imagine Marco
05.2022 - Current

Duty Manager/Supervisor

Hotel Metropol
08.2021 - 05.2022

Housekeeping Office Coordinator

Hotel Crown Tower
05.2019 - 11.2021

Housekeeping Room Attendant

Hotel Crown Tower
09.2018 - 03.2019

No Degree -

Diploma in Business Management

Diploma in Marketing Management

BBA -

Business Administration

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Yaganyaarathi Paranjothi