Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

YAGANYAARATHI PARANJOTHI

Footscray,VIC

Summary

Accomplished Housekeeping Manager at QUEST APARTMENT HOTELS, adept in inventory management and efficiency enhancement, leading to significant improvements in guest satisfaction. Leveraging skills in OPERA PMS and leadership, I excel in fostering team productivity and maintaining high-quality standards. My approach combines analytical skills with a positive attitude, driving operational excellence and customer service.

Overview

6
6
years of professional experience

Work History

Housekeeping Manager

QUEST APARTMENT HOTELS
COLLINGWOOD
03.2023 - Current
  • Improved overall guest satisfaction by consistently maintaining cleanliness and organizing rooms and common areas
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development
  • Placed orders for housekeeping supplies and guest toiletries
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
  • Monitored staff performance and provided feedback to drive productivity

Front Desk Assistant

IMAGINE MARCO
05.2022 - 01.2023
  • Reporting to management and performing administrative duties
  • Answering telephone calls, as well as screening and forwarding calls
  • Scheduling and confirming appointments, meetings, and events
  • Welcoming and assisting visitors in a friendly and professional manner
  • Handling basic inquiries and sorting mail
  • Good with Centrix PMS and reservation
  • Monitoring office supplies and ordering replacements
  • Keeping the reception area tidy and observing professional etiquette
  • Performing other administrative tasks, if required

housekeeping duty manager

HOTEL CROWN METROPOL
01.2021 - 05.2022
  • Assign duties to members of staff and Productivity and roster creation
  • Inspect the environment within the organization to ensure it meets the minimum best practice throughout the organization
  • Develop minimum standards for prospective members of his department and minimum standards for rating the work
  • Listen to customers' complaints and ensure that the complaints are addressed efficiently and effectively
  • Stand-in for any member of staff that is unavailable to carry out their duties in order to prevent any unfilled gap
  • Ensuring dirty laundries are timelessly and appropriately cleaned
  • Order supplies for the housekeeping department
  • Ensure efficient use of departmental resources

Housekeeping Supervisor

HOTEL CROWN METROPOL
10.2020 - 01.2021
  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met
  • Scheduling staff shifts and organizing replacements as required
  • Investigating & addressing complaints regarding poor housekeeping service
  • Providing training to the housekeeping staff
  • Regularly taking inventory of cleaning supplies and ordering stock as needed
  • Issuing cleaning supplies and equipment to housekeeping staff as needed
  • Screening housekeeping applicants and recommending promotions, transfers, and dismissals
  • Performing various cleaning duties in instances of staff shortages

Housekeeping Coordinator

HOTEL CROWN TOWER
01.2019 - 10.2020
  • Receive and record all lost articles found in the hotel
  • Champion the Housekeeping Department's responsibilities related to the inventory process by working closely with the Housekeeping Manager Assistant and Housekeeping Manager to maximize operational efficiency and to ensure the protection of hotel assets
  • Ensures the cleanliness/maintenance of hotel facilities, including guestrooms and all public areas, in accordance with health and safety standards
  • Record every telephone call in a log book/database noting the action taken, who is responsible and whom the call was received by
  • Take key inventory to ensure all section keys/master keys are accounted for
  • Run an in-house guest list, rollaway/crib report, check-out list, from the Property Management System Verify room status
  • Responsible for overseeing the effective operation of the Uniform Room alter and repair employee uniforms

Room Attendant

HOTEL CROWN TOWER
08.2018 - 01.2019
  • Assign duties to members of staff and Productivity and roster creation
  • Greeting guests and responding to queries
  • Changing bed linen and making beds
  • Replacing used towels and other bathroom amenities, such as shampoo and soap
  • Sweeping and mopping floors / Vacuuming carpets
  • Dusting and polishing furniture / Emptying trash containers and ashtrays
  • Restocking beverages and food items in the minibar
  • Cleaning public areas, such as corridors
  • Reporting any technical issues and maintenance needs
  • Updating status of guest rooms on assignment sheet
  • Returning and restocking cleaning cart at shift end

Education

Master of Business Administration -

LINCOLN UNIVERSIRT
Malaysia
01.2016

DIPLOMA OF BUSINESS MANAGEMENT -

SRILANKA BUSINESS INSTITUTE
Sri Lanka
01.2013

Skills

  • OPERA PMS
  • CENTRIX PMS
  • RMS
  • Customer Service
  • Organizational Awareness
  • Virtuous skills
  • Persuasive speaking
  • Providing informed service
  • Positive Language
  • Initiative
  • Leadership
  • Attention to detail
  • Patience
  • Resilience
  • Analytical skills
  • Decision-making
  • Problem-solving
  • Positive attitude
  • Organizing ability
  • Challenge acceptance
  • Calm nature
  • Composed nature
  • Inventory Management
  • Willingness to learn

Accomplishments

  • Health and safety representative Crown Metropol Melbourne
  • Best Duty Manager of the Year 2023
  • hero of the year quest collingood 2024

References

Available upon request

Timeline

Housekeeping Manager

QUEST APARTMENT HOTELS
03.2023 - Current

Front Desk Assistant

IMAGINE MARCO
05.2022 - 01.2023

housekeeping duty manager

HOTEL CROWN METROPOL
01.2021 - 05.2022

Housekeeping Supervisor

HOTEL CROWN METROPOL
10.2020 - 01.2021

Housekeeping Coordinator

HOTEL CROWN TOWER
01.2019 - 10.2020

Room Attendant

HOTEL CROWN TOWER
08.2018 - 01.2019

Master of Business Administration -

LINCOLN UNIVERSIRT

DIPLOMA OF BUSINESS MANAGEMENT -

SRILANKA BUSINESS INSTITUTE

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YAGANYAARATHI PARANJOTHI