Yaghik Pandey
76 Wellington Road,Clayton,VIC
Summary
Motivated and reliable individual with a strong customer service attitude and a genuine enthusiasm for working with people. Demonstrates a positive mindset, flexibility, and a willingness to learn new skills quickly. Thrives in team-oriented environments, bringing excellent communication, adaptability, and a strong work ethic. Passionate about delivering high-quality experiences and always ready to take on new challenges with energy and professionalism.
Overview
4
4
years of professional experience
Work History
Event & Operations Officer
Monash Data Science Society
11.2024 - Current
- Supported the planning and execution of technical and social events, helping coordinate logistics and ensuring smooth event flow.
- Welcomed attendees and assisted with setup, registrations, and crowd management during high-attendance workshops.
- Collaborated with a team to promote events, boosting participation and engagement across the student body.
- Communicated clearly and professionally with students, faculty, and sponsors, creating a welcoming and organized environment.
- Adapted quickly to on-the-spot challenges, demonstrating calm and solution-oriented thinking under pressure.
- Developed strong teamwork, multitasking, and time management skills while balancing academic commitments.
Customer Experience Analyst
Mobikwik
03.2023 - 07.2024
- Supported a large user base by identifying key areas to improve customer satisfaction and retention, resulting in a 10% increase in repeat engagement.
- Regularly reviewed user journeys and behaviours to suggest improvements that enhanced the overall customer experience.
- Helped reduce customer drop-off by analyzing feedback patterns and responding with actionable solutions.
- Collaborated with cross-functional teams to streamline processes and improve service delivery for users.
- Played a key role in understanding and resolving customer pain points, contributing to improved service efficiency and stronger user loyalty.
- Managed multiple tasks and worked effectively under pressure to meet fast-paced deadlines and customer expectations.
Crew Member
McDonald’s
08.2023 - 02.2024
- Delivered high-quality customer service in a fast-paced environment, ensuring every guest left with a positive experience.
- Operated POS systems efficiently to process orders accurately and handle cash/card transactions.
- Maintained cleanliness and hygiene standards across the store, including kitchen, service, and dining areas.
- Worked closely with team members during busy hours, supporting smooth coordination and effective shift management.
- Prepared food and beverages to company standards while following strict food safety and handling protocols.
- Responded calmly and professionally to customer issues or complaints, helping to resolve them quickly and respectfully.
- Assisted in training new team members by demonstrating procedures and encouraging a collaborative team spirit.
Retail Sales Assistant
Marks & Spencer
04.2021 - 08.2022
- Assisted customers with purchases, answered product queries, and ensured a friendly and helpful in-store experience.
- Helped segment and understand different customer preferences, leading to more personalized recommendations and improved engagement.
- Contributed to promotional displays and upselling efforts, resulting in increased product movement and a boost in sales.
- Maintained store presentation, restocked shelves, and supported inventory checks to ensure stock availability and smooth customer flow.
- Collaborated with team members during busy periods to provide seamless service, even under pressure.
- Took initiative in identifying best-selling products and cross-sell opportunities, improving basket size and driving revenue.
Education
M.D. - Data Science
Monash University
Clayton, VIC06-2026
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Adaptability
- Reliability & Punctuality
- Attention to Detail
- Conflict Resolution
Timeline
Event & Operations Officer
Monash Data Science Society
11.2024 - Current
Crew Member
McDonald’s
08.2023 - 02.2024
Customer Experience Analyst
Mobikwik
03.2023 - 07.2024
Retail Sales Assistant
Marks & Spencer
04.2021 - 08.2022
M.D. - Data Science
Monash University
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