A proactive and highly skilled IT System Administrator with 4+ years of experience in troubleshooting, maintaining, and optimizing IT infrastructure. Specialized in managing server and network environments, including configuring hardware, installing software updates, and enhancing security protocols. Seeking an opportunity to apply my technical expertise in your firm, where I can ensure smooth IT operations, handle complex technical support escalations, and contribute to long-term system reliability through automation and process improvement.
Overview
9
9
years of professional experience
Work History
Customer Support Officer- ICT
Department Of Children, Youth Justice and Multicultural Affairs (DCYJMA)
Brisbane City, Australia
01.2022 - Current
First point of contact for all the department staff, and external clients, for IT-related queries.
Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
Handle System Access Request queries, such as new user creation, new mailbox creation, access to network folders, providing access to different systems, and creating different virtual machines for external users.
Use a variety of technologies to support clients better, such as SCCM, Azure, O365, Active Directory, Microsoft Exchange, ServiceNow, Intune, and SolarWinds.
Resolve the query regarding Windows and Apple technologies, including iPhone, iPad, tablet, laptop, and desktop.
Provide customer support for department-specific software, such as iDocs, ICMS, Intranet, and Unify.
Assisting in the maintenance and troubleshooting of the organization’s network, including LAN/WAN connections, VPNs, and network security.
Installing, configuring, and upgrading software applications as required.
IT Support Engineer (Level 1&2)
Network Alliance (MSP)
Brisbane City, Australia
01.2021 - 01.2022
Provide Level 1 and 2 technical support/administration for multiple client environments
Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
Periodic onsite visits to client sites
Provide continual improvement recommendations
Maintain accurate records and ensure documentation is up to date
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Day to day use of VPN, AD, O365, RMM tools, ConnectWise sand MDM tools to improve efficiencies in task
IT Admin
NAK Hair
Eagle Farm, Australia
01.2020 - 01.2021
Maintain a NAK’s third-party ERP (NetSuite) and give support to sales and marketing staff
MS Office 365 and Azure Directory (Add users and groups, assign licenses, manage users’ properties, manage service requests)
Upgrading, installing and configuring new hardware and software to meet company objectives
Understand and ensure adherence to the legal requirements for an IT system
Set up accounts and workstations
Manage the installation of computers, boardroom devices and remote working devices
Run repairs and replacements on computer hardware
Host training for end customers and business owners to have hands-on hardware and software
Build an internal wiki with technical documentation, manuals and IT policies
Create technical documentation and service level agreements for the delivery of business solution
Store Manager (Redbank)
Vodafone
Brisbane, Australia
01.2018 - 01.2020
Understand and analyze client requirements
Assess credit check and review past credit history if already a member of the company
Design documentation and proposal as per needs and requirements of the client
Monitor and meet expected monthly sales targets through KPIs
Search prospective clients through Salesforce, build rapport and make a new sale
Provide full sales support after making new sales and try to generate a few more sales
Upgrade existing clients to new products and services to generate more revenue
Manage the staff and train them as per requirements
Do one to one staff meeting to achieve KPIs and understand their needs
Sales Associate (Caloundra)
Vodafone
Brisbane, Australia
01.2016 - 01.2018
Greet the customer and pitch Vodafone products
Manage the privacy of Customer documents
Achieve store targets as early as possible
Make Valuable conversation with customer to understand their needs
Maintain cleanliness and healthy environment in the store
Education
Master of Information Technology -
Central Queensland University
Brisbane, Australia
01.2018
Bachelor of Information Technology -
Dharmsinh Desai University
Nadiad, India
01.2015
Skills
Office 365 Administrator
Azure and Active Directory Admin
Intune and other MDM tools
SCCM
PowerShell scripting
ServiceNow, ConnectWise, Jira
Salesforce
Technical skills
Sales skills
Problem-solving skills
Customer service
Teamwork
Presentation skills
Communication skills
Interpersonal skills
Hobbies and Interests
Sports (Volleyball and Cricket)
Gym and Fitness Training
Photography and listening to music.
Timeline
Customer Support Officer- ICT
Department Of Children, Youth Justice and Multicultural Affairs (DCYJMA)
01.2022 - Current
IT Support Engineer (Level 1&2)
Network Alliance (MSP)
01.2021 - 01.2022
IT Admin
NAK Hair
01.2020 - 01.2021
Store Manager (Redbank)
Vodafone
01.2018 - 01.2020
Sales Associate (Caloundra)
Vodafone
01.2016 - 01.2018
Master of Information Technology -
Central Queensland University
Bachelor of Information Technology -
Dharmsinh Desai University
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