Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Yagnik Sutariya

68 Manchester Street, Eight Mile Plains,Australia

Summary

A proactive and highly skilled IT System Administrator with 4+ years of experience in troubleshooting, maintaining, and optimizing IT infrastructure. Specialized in managing server and network environments, including configuring hardware, installing software updates, and enhancing security protocols. Seeking an opportunity to apply my technical expertise in your firm, where I can ensure smooth IT operations, handle complex technical support escalations, and contribute to long-term system reliability through automation and process improvement.

Overview

9
9
years of professional experience

Work History

Customer Support Officer- ICT

Department Of Children, Youth Justice and Multicultural Affairs (DCYJMA)
Brisbane City, Australia
01.2022 - Current
  • First point of contact for all the department staff, and external clients, for IT-related queries.
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams.
  • Handle System Access Request queries, such as new user creation, new mailbox creation, access to network folders, providing access to different systems, and creating different virtual machines for external users.
  • Use a variety of technologies to support clients better, such as SCCM, Azure, O365, Active Directory, Microsoft Exchange, ServiceNow, Intune, and SolarWinds.
  • Resolve the query regarding Windows and Apple technologies, including iPhone, iPad, tablet, laptop, and desktop.
  • Provide customer support for department-specific software, such as iDocs, ICMS, Intranet, and Unify.
  • Assisting in the maintenance and troubleshooting of the organization’s network, including LAN/WAN connections, VPNs, and network security.
  • Installing, configuring, and upgrading software applications as required.

IT Support Engineer (Level 1&2)

Network Alliance (MSP)
Brisbane City, Australia
01.2021 - 01.2022
  • Provide Level 1 and 2 technical support/administration for multiple client environments
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic onsite visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Day to day use of VPN, AD, O365, RMM tools, ConnectWise sand MDM tools to improve efficiencies in task

IT Admin

NAK Hair
Eagle Farm, Australia
01.2020 - 01.2021
  • Maintain a NAK’s third-party ERP (NetSuite) and give support to sales and marketing staff
  • MS Office 365 and Azure Directory (Add users and groups, assign licenses, manage users’ properties, manage service requests)
  • Upgrading, installing and configuring new hardware and software to meet company objectives
  • Understand and ensure adherence to the legal requirements for an IT system
  • Set up accounts and workstations
  • Manage the installation of computers, boardroom devices and remote working devices
  • Run repairs and replacements on computer hardware
  • Host training for end customers and business owners to have hands-on hardware and software
  • Build an internal wiki with technical documentation, manuals and IT policies
  • Create technical documentation and service level agreements for the delivery of business solution

Store Manager (Redbank)

Vodafone
Brisbane, Australia
01.2018 - 01.2020
  • Understand and analyze client requirements
  • Assess credit check and review past credit history if already a member of the company
  • Design documentation and proposal as per needs and requirements of the client
  • Monitor and meet expected monthly sales targets through KPIs
  • Search prospective clients through Salesforce, build rapport and make a new sale
  • Provide full sales support after making new sales and try to generate a few more sales
  • Upgrade existing clients to new products and services to generate more revenue
  • Manage the staff and train them as per requirements
  • Do one to one staff meeting to achieve KPIs and understand their needs

Sales Associate (Caloundra)

Vodafone
Brisbane, Australia
01.2016 - 01.2018
  • Greet the customer and pitch Vodafone products
  • Manage the privacy of Customer documents
  • Achieve store targets as early as possible
  • Make Valuable conversation with customer to understand their needs
  • Maintain cleanliness and healthy environment in the store

Education

Master of Information Technology -

Central Queensland University
Brisbane, Australia
01.2018

Bachelor of Information Technology -

Dharmsinh Desai University
Nadiad, India
01.2015

Skills

  • Office 365 Administrator
  • Azure and Active Directory Admin
  • Intune and other MDM tools
  • SCCM
  • PowerShell scripting
  • ServiceNow, ConnectWise, Jira
  • Salesforce
  • Technical skills
  • Sales skills
  • Problem-solving skills
  • Customer service
  • Teamwork
  • Presentation skills
  • Communication skills
  • Interpersonal skills

Hobbies and Interests

  • Sports (Volleyball and Cricket)
  • Gym and Fitness Training
  • Photography and listening to music.

Timeline

Customer Support Officer- ICT

Department Of Children, Youth Justice and Multicultural Affairs (DCYJMA)
01.2022 - Current

IT Support Engineer (Level 1&2)

Network Alliance (MSP)
01.2021 - 01.2022

IT Admin

NAK Hair
01.2020 - 01.2021

Store Manager (Redbank)

Vodafone
01.2018 - 01.2020

Sales Associate (Caloundra)

Vodafone
01.2016 - 01.2018

Master of Information Technology -

Central Queensland University

Bachelor of Information Technology -

Dharmsinh Desai University
Yagnik Sutariya