Yahya El Eter
Craigieburn,VIC
Summary
Enthusiastic business administrator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of accounting information systems and management. Motivated to learn, grow and excel in business administration.
Overview
7
7
years of professional experience
Work History
Senior Customer Service Representative
Sick Sensors Intelligence Pty Ltd
02.2022 - Current
- Processed customer orders in line with established policies and procedures.
- Managed over 50 customer calls per day.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Took cash and credit card payments via phone, in person, and through email.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
Business Administrator
Future Homes Construction
03.2020 - 12.2021
- Developed monthly reports.
- managed backorderds.
- dealing with data entry and adding data.
- Drove specification, scheduling, status and review processes.
- Worked with stakeholders to drive product and service definition and design.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Executed billing tasks and recorded information in company databases.
Taxi Driver
Self Employed
06.2018 - 11.2020
- Arrived on time to customer appointments.
- Picked up people with special needs.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Upheld high standards of cleanliness, sanitation, and service.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Helped passengers with questions or area information such as points of interest and entertainment options.
Customer Service & Cook
Gino's Kebabs
03.2017 - 01.2018
- handled cash and payments
- placed orders over the phone and in-store
- Set up and prepared food during opening and closing to maximize productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- reported stock, turnovers and daily sales to the owner
Accounting Trainee
Taxline
03.2016 - 07.2016
- Measured revenues, automated accounting systems and internal controls to evaluate financial data and transactions.
- Compiled general ledger entries on short schedule with 100% accuracy.
- Recorded, classified and summarized financial transactions and events in accordance with accounting principles.
- Performed analysis on inventory, accounts receivable and accounts payable balance sheet accounts.
Education
Advanced Diploma - Business
Central University of Queensland
Melbourne, VIC02-2016
Bachelor of Accounting - Accounting And Information Systems
Lebanese International University
Lebanon11-2013
Skills
- Customer Service
- Organization and Time management
- Computer skills
- Cultural awareness
- Written Communication
- Invoicing and collections
- Database Management
- Accounting software
- Client Engagement
- High-Volume Environments
- Operational Efficiency
Timeline
Senior Customer Service Representative
Sick Sensors Intelligence Pty Ltd
02.2022 - Current
Business Administrator
Future Homes Construction
03.2020 - 12.2021
Taxi Driver
Self Employed
06.2018 - 11.2020
Customer Service & Cook
Gino's Kebabs
03.2017 - 01.2018
Accounting Trainee
Taxline
03.2016 - 07.2016
Advanced Diploma - Business
Central University of Queensland
Bachelor of Accounting - Accounting And Information Systems
Lebanese International University
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