Yahya El Eter
Senior Customer Service Representative
Craigieburn,VIC
Summary
Dynamic and results-oriented professional with extensive experience in customer support and escalation management, notably at Sick Sensor Intelligence. Excelled in enhancing customer satisfaction and efficiently managing order fulfillment processes. Proven track record in complaint resolution and account management, leveraging strong communication skills and database maintenance expertise to drive success and achieve significant outcomes.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Represantative
Sick Sensor Intelligence
04.2023 - Current
- Handled all customer services duties
- Mentored junior team members, contributing to their professional development and overall team success.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Managed data by creating, updating, and editing client details to ensure accuracy and relevance.
Customer Service Cashier
Sick Sensor Intelligence
02.2022 - 03.2023
- Processed customer orders and accurately.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Managed phone and email/case enquiries within timely manner and with high degree of customer service and accuracy.
- handled issues of varying complexity (from delivery inquiries through to error resolution and back order reporting).
- Attended & participated in daily WIP meetings.
- Processed CRM cases.
- Assisted in various warehouse duties (arranging order in FIFO and pushed out accordingly.
- Consistently adhered to and displayed SICK corporate values and behaviours.
Business Administrator
Future Homes Construction
03.2020 - 12.2021
- Developed strong relationships with clients, ensuring timely communication and issue resolution.
- Ordered materials required for construction projects, ensuring timely availability and cost-effectiveness.
- Liaised with contractors and employees to organize and initiate each task, ensuring smooth workflow and adherence to project timelines.
- Managed project progress, contracts, permits, and compliance documentation.
- Developed monthly reports.
Education
Master Of Human Resource Management - Business Management
Central University Of Queensland (CQU)
Melbourne, VIC 04.2001 -
Advanced Dipolma Of Management - Business Management
Central University Of Queensland
Melbourne, VIC 04.2001 -
Bachelor of Business - Accounting Information System
Lebanese International University (LIU)
Koura, Lebanon 04.2001 -
Skills
Customer Support
Escalation management
Order Fulfillment
Complaint resolution
Account Management
Database Maintenance
Timeline
Senior Customer Service Represantative
Sick Sensor Intelligence
04.2023 - Current
Customer Service Cashier
Sick Sensor Intelligence
02.2022 - 03.2023
Business Administrator
Future Homes Construction
03.2020 - 12.2021
Master Of Human Resource Management - Business Management
Central University Of Queensland (CQU)
04.2001 -
Advanced Dipolma Of Management - Business Management
Central University Of Queensland
04.2001 -
Bachelor of Business - Accounting Information System
Lebanese International University (LIU)
04.2001 -
Similar Profiles
Shannon JacobsonShannon Jacobson
Executive Administrative Assistant/HR Administrator at SICK Sensor IntelligenceExecutive Administrative Assistant/HR Administrator at SICK Sensor Intelligence
Yahya El EterYahya El Eter
Senior Customer Service Representative at Sick Sensors Intelligence Pty LtdSenior Customer Service Representative at Sick Sensors Intelligence Pty Ltd
Solimar Ortiz-ReyesSolimar Ortiz-Reyes
Technical Projects Coordinator at Sensor Systems, LLC and Motor Magnetics, Inc.Technical Projects Coordinator at Sensor Systems, LLC and Motor Magnetics, Inc.
Aryan DawadiAryan Dawadi
Soccer Coach Volunteer at Craigieburn City FCSoccer Coach Volunteer at Craigieburn City FC
Suman K CSuman K C
Personal Care Assistant at Rembrandt LivingPersonal Care Assistant at Rembrandt Living