Yasin Ozer
St Albans
Summary
Aviation Operations Leader with extensive experience in managing airport and logistics operations. Known for driving operational excellence, safety compliance, and team development in complex environments. Dedicated to fostering a culture of accountability and collaboration while enhancing service delivery and stakeholder engagement.
Overview
21
21
years of professional experience
Work History
Airport Operations Manager
Team Global Express
06.2018 - Current
- Lead aviation ground handling and logistics operations within a highly regulated airport environment, ensuring safe, efficient and compliant service delivery across passenger, freight and charter operations.
- Accountable for operational performance, workforce capability, stakeholder engagement, safety outcomes and customer service standards across a 24/7 operation.
- Provide leadership and direction to operational teams while driving a culture of accountability, transparency, collaboration and continuous improvement.
- Partner closely with airline customers, airport stakeholders and internal leadership to deliver operational excellence, manage risk and support strategic business objectives.
- Lead 3 direct operational leaders and a workforce of 30+ employees.
- Conduct incident investigations, risk assessments, safety conversations and audit activities.
- Act as the primary escalation point for operational, safety and security-related disruptions.
- Improved aircraft turnaround performance and on-time departures through enhanced operational accountability and stakeholder engagement.
- Developed succession planning and cross-training initiatives that strengthened workforce capability and reduced operational risk.
- Successfully managed operational disruptions including equipment failures, staffing shortages, delayed freight, security incidents and adverse weather events.
- Built strong working relationships with airline customers, airport stakeholders and operational partners, contributing to consistently high service delivery standards.
Operations Controller – National Control Room
Toll Group
04.2017 - 06.2018
- Managed national overnight transport operations and coordinated responses to operational disruptions, vehicle breakdowns, weather events and customer service issues.
- Monitor and coordinate national transport operations.
- Liaise with internal stakeholders across Australia.
- Manage service disruptions and operational escalations.
- Develop reporting processes and operational procedures.
- Maintain customer service and operational performance standards.
- Managed and coordinated more than 150 vehicle movements nationally during overnight operations.
- Developed operational reporting and escalation processes that improved consistency and communication across the network.
- Successfully managed operational disruptions and service recovery activities across multiple states.
Tarmac Coordinator
Menzies Aviation
09.2015 - 06.2017
- Managed aircraft turnaround operations and deployed workforce in busy aviation environment to ensure timely departures.
- Coordinated aircraft turnaround activities and monitored operational performance to meet airline standards.
- Led operational teams for passenger, freight and charter airline operations, enhancing service delivery and efficiency.
- Maintained strong airline customer relationships while consistently delivering operational performance targets.
- Led operational teams of approximately 30 employees.
- Improved workforce capability through coaching, mentoring and employee development initiatives.
- Ensure compliance with airline and regulatory requirements.
- Manage stakeholder relationships and customer expectations.
- Support workforce development and performance management.
Ramp Duty Manager
Dnata
Melbourne
01.2011 - 12.2015
- Led large-scale aviation ground handling operations supporting international passenger, freight and charter airlines within a complex 24/7 airport environment.
- Responsible for operational performance, workforce leadership, safety compliance, stakeholder management and service delivery across multiple airline customers.
- Led and developed operational teams of more than 50 employees, creating a culture focused on safety, accountability, professionalism and operational excellence.
- Contributed to improved aircraft turnaround performance and on-time departures through proactive operational planning, resource management and stakeholder engagement.
- Played a key role in supporting major airline contract implementations, fleet transitions and operational change initiatives, ensuring workforce readiness and service continuity.
- Built and maintained trusted relationships with airline customers including Emirates, Singapore Airlines, Air New Zealand, China Southern Airlines, Qatar Airways, Etihad Airways and freight operators, contributing to strong customer satisfaction and contract retention.
- Strengthened workforce capability through coaching, mentoring, succession planning and cross-training initiatives, improving operational resilience and reducing dependency on key personnel.
- Maintained a strong safety culture through proactive risk management, incident investigations, compliance monitoring and employee engagement initiatives.
- Manage workforce planning, labour utilisation, staffing levels, equipment allocation and operational readiness to support service delivery requirements.
- Act as the primary escalation point for operational disruptions, aircraft delays, equipment failures, staffing shortages, safety incidents and service recovery activities.
- Conduct incident investigations, risk assessments, safety observations, toolbox meetings and compliance activities to maintain operational standards.
- Collaborate with airline customers, airport stakeholders and internal departments to ensure operational expectations and service standards are achieved.
- Participate in strategic planning activities relating to operational improvements, workforce capability, fleet transitions and customer requirements.
Ramp Supervisor / Learning & Development Specialist
Dnata
Melbourne
11.2008 - 01.2011
- Responsible for frontline operational supervision and workforce capability development across aviation ground handling operations.
- Designed and delivered a training package for more than 100 employees within one month to support a new airline operation.
- Travelled to New Zealand to undertake specialised aircraft training before leading workforce training implementation.
- Played a key role in workforce preparation for the transition from Boeing 737-400 to Boeing 737-800 freighter operations.
- Developed training and competency programs that improved workforce capability and operational readiness.
- Coach and mentor operational employees.
- Ensure compliance with operational and safety standards.
OPERATIONS TEAM LEADER
Linfox
01.2005 - 12.2008
- Led warehouse and logistics teams in a fast-paced operational environment.
- Managed daily logistics and warehouse operations, ensuring workforce performance and service delivery met organizational standards.
- Maintained strong operational performance and customer service standards.
- Monitored operational performance and productivity to identify areas for improvement.
- Led operational teams by effectively allocating resources during projects.
- Supported workforce development initiatives to enhance skills and operational efficiency.
- Support employee development and operational improvement initiatives.
- Maintain customer service and safety standards.
Education
Victorian Certificate of Education (VCE) -
Aeronautical Radio Operator Certificate -
Airside Driver Authority -
ASIC -
First Aid -
White Card -
Skills
- Aviation Operations Leadership
- Regulatory compliance
- Operational Excellence
- Incident & Crisis Management
- Performance Management
- Passenger Experience Management
- Workforce planning
- Budget management
- Continuous Improvement
- Change Management
- Team leadership
- Stakeholder Engagement
- Talent Development
- Strategic Communication
Education And Certifications
- Victorian Certificate of Education (VCE)
- Aeronautical Radio Operator Certificate
- Airside Driver Authority
- ASIC
- First Aid
- White Card
Timeline
Airport Operations Manager
Team Global Express
06.2018 - Current
Operations Controller – National Control Room
Toll Group
04.2017 - 06.2018
Tarmac Coordinator
Menzies Aviation
09.2015 - 06.2017
Ramp Duty Manager
Dnata
01.2011 - 12.2015
Ramp Supervisor / Learning & Development Specialist
Dnata
11.2008 - 01.2011
OPERATIONS TEAM LEADER
Linfox
01.2005 - 12.2008