YAKEEN GUPTA
Truganina,VIC
Summary
Experienced in delivering best customer service by making familiar interactions and environment. Knowledgeable about security, service and customer requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
JANNAT HOTEL AND CAFE
09.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Content Writer
MITS
07.2021 - 04.2022
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Utilized feedback from clients and colleagues to improve content quality.
- Conducted interviews with subject matter experts to generate topics.
IELTS Teacher
MAX OVERSEAS
09.2019 - 06.2020
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Provided individual mentoring and special tutoring to struggling students.
Education
MASTER OF APPLIED INFORMATION TECHNOLOGY - Information Technology
Victoria University
08.2025
Bachelor of Science - Science Education
SD PG COLLEGE
SRI GANGANAGAR08.2022
Skills
- Excellent Customer Care
- Outstanding verbal and written communication
- Strategic Planning
- Customer Satisfaction
- Customer complaint resolution
- Confirming Transactions
- Statistical Analysis
- Accounting and Billing Software
- Organization and Efficiency
Accomplishments
- Recognized by customers for expedient and effective service.
- Increased hotel productivity by implementing numerous process improvements.
- Updated and maintained company database to reflect current and accurate customer records.
Certification
IELTS
PEARSON TEST OF ENGLISH
CCC
Additional Information
Well, I like to work in critical situation and pressure. I can handle different tasks in less time with perfect result. Other than that, I also like to work with my team members and to showcase my communication skills.
Languages
English
Full Professional
Timeline
Receptionist
JANNAT HOTEL AND CAFE
09.2022 - 07.2023
Content Writer
MITS
07.2021 - 04.2022
IELTS Teacher
MAX OVERSEAS
09.2019 - 06.2020
MASTER OF APPLIED INFORMATION TECHNOLOGY - Information Technology
Victoria University
Bachelor of Science - Science Education
SD PG COLLEGE
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