Yalda Aryai
Brisbane,Australia
Summary
Dedicated professional with experience in the finance and banking sector, seeking to contribute to the Department of Justice and Attorney-General’s mission to foster a fair, safe, and inclusive Queensland. As an Afghan refugee now proudly holding Australian citizenship, I am passionate about advocating for empowerment, justice, and diversity within communities. Skilled in all aspects of banking operations and administration, with expertise in [specific banking skills, e.g., financial analysis, customer service, compliance], I am committed to promoting equity and supporting vulnerable populations. Proven ability to deliver high-quality services while upholding integrity and respect in professional settings
Overview
13
13
years of professional experience
1
1
Certification
Work History
Refugee English Tutor
St Vincent de Paul
Brisbane, Australia
10.2024 - Current
- Deliver comprehensive English language lessons tailored to refugees, including reading, writing, grammar, and conversational practice, to enhance their communication skills and aid integration into the community
- Develop and implement structured lesson plans and learning activities that accommodate diverse learning styles and educational levels, ensuring that each participant's needs are met effectively
- Conduct regular assessments to monitor progress, provide constructive feedback, and adapt teaching methods accordingly to maximize learning outcomes
- Foster a supportive and inclusive learning environment that encourages active participation, confidence-building, and cultural exchange among students from varied backgrounds
- Collaborate with other volunteers and coordinators to organize workshops, cultural events, and additional support services, helping refugees integrate socially and professionally, find their feet in the community, and manage their day-to-day lives
- Offer mentorship and guidance, assisting refugees in setting and achieving their language learning goals, as well as providing practical support
Mobile Lender
Defence Bank
01.2023 - Current
- Achieved and surpassed lending targets, providing tailored loan solutions and exceptional service
- Guided clients through various loan products, ensuring compliance with regulatory requirements and meticulous application reviews
- Fostered client relationships, communicated loan terms effectively, and negotiated favorable terms
- Streamlined loan processes, improving efficiency and reducing delinquency rates
Bank Manager
ANZ Bank
06.2021 - 01.2023
- Developed lending expertise while leading and supporting team capabilities and district productivity
- Established successful external referral programs with real estate agencies and accountants
- Focused on enhancing quality in customer interactions and team development
- Leveraged banking experience to ensure compliance and create a positive team culture
Bank Manager
Westpac Bank
01.2020 - 06.2021
- Led a diverse team, improving understanding of behavior and motivation to drive performance
- Partnered with business units to create new business plans, expanding client networks
- Engaged in compliance, risk management, and customer service, ensuring operational excellence
- Developed team activities and strategies to boost engagement and knowledge
Various Roles
Westpac Bank
01.2016 - 01.2019
- Managed daily branch operations, handled compliance tasks, and provided leadership support
- Coached colleagues, developed branch reports, and fostered a culture of growth
- Successfully met and exceeded banking targets, enhancing customer and colleague engagement
- Acted as a liaison for non-English-speaking customers using language skills
Executive Assistant
Nations Embassy
02.2014 - 11.2015
- Prepared financial statements, reports, and presentations for executive meetings
- Managed executive schedules, travel arrangements, and office communications
- Ensured efficient administrative operations and provided support for executive functions
Bank Teller / Personal Banker
Antakya Ziraat Bank, Turkey
Antakya, Turkey
05.2011 - 08.2013
- Managed teller operations including money transfers, credit applications, and customer support
- Delivered services in multiple languages, meeting diverse customer needs
- Exceeded performance targets, showcasing professionalism in high-pressure situations
Education
Bachelor of Business & Finance - International Business & Management
Swinburne University of Technology
02.2025
Certification IV - Accounting
RMIT
Melbourne, Australia02.2016
Diploma - Vocational
Antakya Trade Vocational High School
Antakya, Turkey06.2013
Diploma - Christian Studies
International School of Ministry
California, Online03.2012
Skills
- Expertise in banking
- Exceptional customer service and client relationship management
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Strong office administration
- Organizational abilities
- Team player
- Leadership capabilities
- High attention to detail
- Methodical work ethic
- Ability to remain calm under pressure
- Positive attitude
- Driven by development and growth initiatives
- Confident
- Energetic
- Strong problem-solving skills
- Effective Listening Abilities
- Relationship building
- Management
- Business Development
- New Business Development
- Sales and Marketing
- Training
- Mentoring
Certification
- Certificate IV of Accounting, RMIT University, Melbourne, 2014
- RG146 Tier 2 Personal Advice Accreditation
- Vocational High School Diploma, Antakya Trade Vocational High School, Turkey, 2014
- Certificate and Diploma in Christian Studies, International School of Ministry, California, 2012
References
References available upon request
Languages
Arabic
Native/ Bilingual
Turkish
Native/ Bilingual
Persian
Full Professional
Timeline
Refugee English Tutor
St Vincent de Paul
10.2024 - Current
Mobile Lender
Defence Bank
01.2023 - Current
Bank Manager
ANZ Bank
06.2021 - 01.2023
Bank Manager
Westpac Bank
01.2020 - 06.2021
Various Roles
Westpac Bank
01.2016 - 01.2019
Executive Assistant
Nations Embassy
02.2014 - 11.2015
Bank Teller / Personal Banker
Antakya Ziraat Bank, Turkey
05.2011 - 08.2013
Bachelor of Business & Finance - International Business & Management
Swinburne University of Technology
Certification IV - Accounting
RMIT
Diploma - Vocational
Antakya Trade Vocational High School
Diploma - Christian Studies
International School of Ministry
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