Yalun Wen
SOUTHBANK,VIC
Summary
Faster learner, dedicated team member with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Small Business / Residential Energy Consultant
Energy Australia
Melbourne, VIC
10.2022 - Current
- Answered incoming calls, providing frontline customer support or assistance with customers' electricity and gas connections.
- Demonstrated excellent communication skills with customers. Received high Net Promoter Scores (NPS).
- Coordinated business projects with multiple stakeholders. Provided floor support and buddying sessions for new agents.
- Maintained knowledge of current systems and processes, and avoided compliance risks.
- Developed customized sales techniques to consistently achieve KPI targets.
Customer Sale Representative
MYCONNECT
Melbourne, VIC
11.2019 - 12.2021
- Managed, screened, and processed a high volume of inbound and outbound calls daily within the CRM platform (Salesforce).
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Corresponded with service department team members to build and implement successful solutions to customer problems.
- Met or exceeded daily sales and call compliance targets on a consistent basis
- Familiar with B2B sales, and the regulatory compliance of electricity and gas markets.
Education
Master of Electrical And Electronics Engineering -
RMIT University
Melbourne08.2018
Bachelor of Telecommunication Engineering -
Chengdu University OfInformation Technology
07.2016
Skills
- Data and statistical analysis
- Ability to prioritize and multitask
- Excellent communication skills
- Mandarin fluency
- Proficient user of Microsoft Office softwares
- Call Center Operations
Timeline
Small Business / Residential Energy Consultant
Energy Australia
10.2022 - Current
Customer Sale Representative
MYCONNECT
11.2019 - 12.2021
Master of Electrical And Electronics Engineering -
RMIT University
Bachelor of Telecommunication Engineering -
Chengdu University OfInformation Technology
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