Skills
Summary
Work History
Education
Certification
References
Overview
BusinessAnalyst
Yam Gurung

Yam Gurung

Hornsby,NSW

Skills

  • Hardware & Network
  • Installation, configuration, maintenance
  • Operating System
  • Windows 7,8,10, Windows Server 2019, Mac OS
  • Cloud Technologies
  • Office 365, MS Azure, One Drive
  • Backup Technologies
  • Windows Backup, Office365 Backup
  • Applications
  • MS Office 365 desktop apps, SharePoint, MS Word, Excel, PowerPoint, PowerBi

Summary

Dedicated IT professional seeking a challenging IT Support role in expanding knowledge and learnings. Equipped with excellent Customer Service and Communication skills along with impeccable IT Support and Troubleshooting expertise.

Work History

Bartender

O’Bombay Restaurant
Hornsby, NSW
03.2022 - Current
  • Ability to interact, manage time, and collaborate with individuals at all levels
  • Increased the Sales Revenue of Drinks by 20% in the fiscal year 2022/2023
  • Ordered and maintained inventory of bar products, alcohol, soft drinks, and supplies to drive a high sales volume
  • Managed bar area, cocktail design, and menu with high customer service and staff meetings at the end of the month
  • Designed and implemented new cocktails to drive customer interest with a high interest in design and innovation
  • Provided excellent customer service within the team effort which led to winning the “Local Business Award 2022” for great service, food, and drinks in the Hornsby Area
  • Balanced daily registers and generated sales reports for management.

Engagement Manager

Classe365
Sydney
04.2022 - 05.2023
  • Connect with the new onboarding customers (20+ each day)
  • Installing and configuring computer systems and applications within the company
  • Helped finalize negotiations and close sales deals
  • Providing technical support to all employees, clients, end users, and relevant stakeholders
  • Assisting with technical issues like network failures, connection problems, and data access
  • Creating IT tickets via ticket-tracking software and monitoring the progress of individual task pathways
  • Assisting clients with Active Directory and Office 365 support like user creation, password resets, etc
  • Setting up accounts for new staff and ensuring they know how to log in
  • Assessed projects against budgets and timelines, keeping team and assignments on task.

Customer Service Specialist

El Karim
Roseville, NSW
01.2021 - 02.2022
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Resolved customer inquiries, questions, and concerns to offer quality service and meet performance benchmarks consistently
  • Documented customer correspondence in CRM to track requests, problems, and solutions
  • Helped customers open accounts, make deposits, update information, and carry out routine actions
  • Trained new hires on products and services, best practices, and protocols to reduce process gaps
  • Troubleshot shortages and overage to support quality control efforts.

Education

Bachelor of Information System -

Australian Institute of Higher Education
06.2021

Certificate IV and Diploma in Business -

TAFE Ultimo
07.2019

Certification

  • Bachelor of Information System
  • ACS Professional Year

References

References available upon request.

Overview

3
3
years of professional experience
1
1
Certificate

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Yam Gurung