Yamen Mohd
Ringwood North,VIC
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
4
4
years of professional experience
Work History
Retail Manager
Lids
Chadstone, Vic
10.2024 - 06.2025
- Managed daily operations of the store, including opening and closing procedures.
- Maintained positive relationships with customers by providing exceptional service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Conducted regular meetings with team members to discuss progress towards objectives.
Guest Service Agent
Atlantis Hotel
Melbourne CBD, Vic
08.2023 - 10.2024
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Answered inquiries about hotel services, facilities and local attractions.
- Updated daily records such as occupancy reports, registration cards.
- Responded to telephone calls from guests promptly and courteously.
Foreign Exchange Consultant
Travel Money OZ
Doncaster, Vic
02.2023 - 01.2024
- Built relationships with customers through excellent communication skills, demonstrating a high level of professionalism at all times.
- Tracked changes in currency prices across different geographical regions using specialized software tools.
- Advised clients on how best to transfer funds between countries with minimal cost or risk exposure.
Retail Sales Associate
Nike
Ringwood, Vic
11.2021 - 12.2022
- Operated point-of-sale systems accurately to process payments from customers.
- Stocked shelves with merchandise according to company standards.
- Completed transactions in an efficient manner while providing excellent customer service.
- Offered suggestions for additional items that may be of interest to customers.
Education
Bachelor of Business - Human Resources Management
Deakin University
Melbourne, VIC10-2024
Skills
- Employee training
- Payroll administration
- Recruitment strategies
- Conflict resolution
- Customer service
- Team cohesion
Timeline
Retail Manager
Lids
10.2024 - 06.2025
Guest Service Agent
Atlantis Hotel
08.2023 - 10.2024
Foreign Exchange Consultant
Travel Money OZ
02.2023 - 01.2024
Retail Sales Associate
Nike
11.2021 - 12.2022
Bachelor of Business - Human Resources Management
Deakin University
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