Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yamile Tirado

Salisbury,QLD

Summary

Motivated retail sales professional with a proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Assistant

MacGregor State School P&C
10.2022 - Current
  • Assisting in the day-to-day operations, food preparation and service, ensuring consistent quality.
  • Maintained a tidy and organised environment to comply with cleanliness standards.
  • Greeted customers, delivering high-level customer service
  • Used POS system and money handling, to process sales.
  • Organising merchandise and restocking

Direct Support Worker

CPL CHOICE, PASION
11.2020 - 07.2021
  • Support and empower clients to do and achieve the things that matter most to them
  • Providing emotional support to individuals and their families
  • Supporting clientes and monitoring their healthcare needs, including administering medication, hosting, and personal care
  • Supporting clients in the learning of new skills or gaining employment
  • Helping with everyday tasks such as meal preparation, cleaninig, shopping, etc
  • Helping them to access community facilities and be included in community groups
  • Understanding their communication needs and adapting my communication to each individual, e.g
  • Sounds, tones, body language
  • Working with other professionals, such as doctors and therapists, to ensure consistency of support.

Contract Administrator

Lava Cleaning Services Pty
09.2014 - 10.2019
  • Manage contracts through all the stages until completed
  • Develop relationships with clients/customers, working as a team, ensuring all the requirements in the contract are met.
  • Provide high-quality customer services, replying promptly to phone calls, emails, and written queries.
  • Recruiting, hiring, and training staff. reporting timesheet to payroll
  • Report work progress, timeline, and variation.
  • Managing budgets, inventory control and ordering stock.
  • Keeping updated on OH&S compliance regulations
  • Responsible for safely managing equipment.

Human Resources Assistant

Consulate Of Colombia In London
05.2011 - 01.2012
  • Created and structured a Colombian population database in London, classifying profession, experience and profile
  • Assisted in the events held in the ‘Table of Connections and Opportunities in the Colombia Consulate “
  • Tracked various statistics and kept detailed records to support the human resources department.

Human Resource Manager

Amazing Colombia S.A
01.2008 - 01.2011
  • Designed, coordinated, and implemented policies and HR programs, generating optimal conditions for the employee’s development and welfare, promoting greater productivity, and achieving company’s goals.

Education

Diploma of Project Management -

Monarch Institute
Brisbane, QLD
2024

Ready For Work Program - Skilling Queenslanders For Work

Life Church
Brisbane, QLD
04.2023

Coaching Certificate - Development of Personal And Organizational Skills.

Coaching Management Consultants Inc
11.2007

Bachelor of Science - Business Administration

EAN School of Business Administration
2005

Skills

  • Proactive / initiative
  • Critical thinking
  • Problem solving
  • Resilient with “Can Do Attitude”
  • Willingness to take on responsibilities & challenges
  • Adaptable and Flexible

Certification

Positive Notice Blue Card Expiry Date: 16 - Apr -26

First Aids & CPR Certificate Australia Wide First Aid Brisbane, December 2020

Timeline

Retail Assistant

MacGregor State School P&C
10.2022 - Current

Direct Support Worker

CPL CHOICE, PASION
11.2020 - 07.2021

Contract Administrator

Lava Cleaning Services Pty
09.2014 - 10.2019

Human Resources Assistant

Consulate Of Colombia In London
05.2011 - 01.2012

Human Resource Manager

Amazing Colombia S.A
01.2008 - 01.2011

Diploma of Project Management -

Monarch Institute

Ready For Work Program - Skilling Queenslanders For Work

Life Church

Coaching Certificate - Development of Personal And Organizational Skills.

Coaching Management Consultants Inc

Bachelor of Science - Business Administration

EAN School of Business Administration

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Yamile Tirado