Yamin Jamal
Salisbury East,SA
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably at Unrivalled Barber Shop. Proven track record in driving sales revenue growth and managing cash flow effectively. Skilled in employee training and financial analysis, fostering strong client relationships while adapting to industry trends. Committed to delivering exceptional results and enhancing customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sole Trader
Unrivalled Barbee Shop
Salisbury East, SA
02.2020 - Current
- Managed customer inquiries across email, phone, and social media.
Trained new employees on company policies and procedures.
Conducted market research and negotiated supplier terms.
Streamlined workflows and supervised daily operations.
Developed strategies to boost sales and customer satisfaction.
Built client relationships and formed strategic partnerships.
Managed inventory, financial records, and tax filings.
Monitored cash flow, expenses, and budgeting.
Barber
Self Employed
Greenwith , SA
10.2017 - 02.2020
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Maintained inventory of supplies such as clippers, scissors and razors.
- Greeted customers, provided consultation services and identified customer needs.
- Managed cash register transactions accurately and efficiently.
- Communicated effectively with customers to create a pleasant experience.
- Established a professional relationship with clients by providing quality haircuts and styling services.
Barista
Eatily Foodland
Thebarton , SA
12.2017 - 01.2020
- Placed orders with suppliers for delivery of products required for daily operations.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Created promotional displays for advertising special events or promotions at the cafe.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barber
Golden Blade Barber Shop
Clear View , SA
09.2015 - 09.2017
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Followed established procedures for cutting hair according to customer requests.
- Maintained inventory of supplies such as clippers, scissors and razors.
- Greeted customers, provided consultation services and identified customer needs.
- Provided hair care advice, including product recommendations and styling tips.
- Managed cash register transactions accurately and efficiently.
- Demonstrated knowledge of products available for sale in the store.
- Communicated effectively with customers to create a pleasant experience.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
Sales Assistant
Telstra
Norwood , SA
01.2013 - 12.2014
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Managed cash register transactions accurately and efficiently.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Provided excellent customer service to clients in person and over the phone.
- Processed orders accurately and efficiently using a POS system.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Resolved customer complaints in a timely manner.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Student Legal Advisor
University of South Australia
Adelaide , SA
02.2014 - 02.2014
- Conducted client intake interviews, gathering facts and relevant documentation to assess legal issues and determine case eligibility.
- Performed legal research and analysis to support case preparation, including identifying applicable statutes, case law, and regulations.
- Drafted legal documents, including demand letters, petitions, and correspondence under supervision.
- Assisted in providing preliminary legal advice and counseling to clients, ensuring clarity on legal options and potential outcomes.
- Managed client files, tracked case progress, and maintained thorough documentation of all legal processes.
- Observed court proceedings and supported preparation for hearings, motions, and filings.
- Gained hands-on experience in legal ethics, confidentiality, and client advocacy in a professional environment.
Chef
Cafe Primo
Mawson Lakes , SA
02.2012 - 12.2013
- Maintained cleanliness of work areas throughout shift.
- Measured ingredients accurately for recipe preparation.
- Inspected finished dishes for presentation accuracy prior to serving.
- Prepared high-quality dishes according to established recipes.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Stocked food items and supplies as needed.
Crew Member
Martin’s Plaza Takeaway
Parafield Gardens , SA
05.2010 - 01.2012
- Checked expiration dates on all products before serving them to customers.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Informed customers about daily specials in an engaging manner.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
Education
Certificate III in Barbering- Hairdressing -
TAFE SA
Adelaide 10-2020
High School Diploma -
Para Hills High School
Adelaide 11-2010
Bachelor of Science - Geology
University of South Australia
Adelaide Bachelor of Law And Commerce -
University of South Australia
Adelaide University of South Australia
Legal Advice Clinic Skills
Versatile professional with strengths in customer service, training, financial analysis, and cash flow management Skilled in sales growth, social media, client relations, and team leadership Known for strong communication, adaptability, attention to detail, and professionalism
Languages
Ara
Advanced (C1)
C1
Timeline
Sole Trader
Unrivalled Barbee Shop
02.2020 - Current
Barista
Eatily Foodland
12.2017 - 01.2020
Barber
Self Employed
10.2017 - 02.2020
Barber
Golden Blade Barber Shop
09.2015 - 09.2017
Student Legal Advisor
University of South Australia
02.2014 - 02.2014
Sales Assistant
Telstra
01.2013 - 12.2014
Chef
Cafe Primo
02.2012 - 12.2013
Crew Member
Martin’s Plaza Takeaway
05.2010 - 01.2012
Certificate III in Barbering- Hairdressing -
TAFE SA
High School Diploma -
Para Hills High School
Bachelor of Science - Geology
University of South Australia
Bachelor of Law And Commerce -
University of South Australia
University of South Australia