Summary
Overview
Work History
Education
Skills
Accomplishments
References
Disclaimer
Timeline
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Yamini Pendyala

Perth,WA

Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

11
11
years of professional experience

Work History

Commision Agent

United
Lexia, WA
08.2022 - Current
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Conducted regular staff meetings to discuss performance goals and objectives.
  • Trained new employees on customer service procedures and standards.
  • Evaluated employee job performance through periodic reviews and appraisals.
  • Created monthly reports on store operations, including profits and losses.
  • Managed store security systems such as CCTV cameras, alarms.
  • Ensured compliance with all relevant safety regulations within the store environment.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Service Station Manager

United
Loganlea, QLD
03.2013 - 08.2022
  • Checked customer identification for food, cigarette, and drinks
  • Kept facilities clean, neat and organised at all times to give areas professional and fresh appeal
  • Managed daily operations such as sales, inventory and staff
  • Worked towards targets that include fuel volume, shop sales, safety, mystery shop scores based on service, standards and customer priority
  • Contribute to all aspects of the store including serving customers and stacking shelves and manage and oversee the training and development of my team
  • Undertook merchandising and rotation of stock, so that site presentation standards are always met
  • Maintained and obtained a clean and customer friendly environment
  • Ordering stock and make sure staff following FIFO
  • Used to train staff about safety measures every 3 months
  • Checking CCTV of staff every and make sure everyone are doing the right thing
  • Responded to all customer inquiries thoroughly and professionally.

Education

Master of Science - Information Technology

Central Queensland
Brisbane
02-2021

Skills

  • Restaurant operations
  • Good Communication skills
  • Analytical thinking, planning, problem Analysis, use of judgment and ability to solve problems efficiently
  • Decision making, critical thinking, organizing and planning
  • Self-motivated professional
  • Flexible & Adaptable

Accomplishments

  • Hired and trained nearly 10 staff members on customer service and food preparation
  • Maintained my Service station in top position in sales
  • Increased the sales of up to 12%
  • Reduced food wastage by cooking appropriate amounts of food and controlled driveoffs by nearly $500 a month
  • In terms of store performance audit, my store always tops the list

References

  • Jahesh Devavarapu, 0421438273, Manager for United Lexia
  • Jim Stone, 0490777204, Retail performance lead
  • Ashwanth Ancha, 0423723868, Commission Agent at Liberty

Disclaimer

I hereby declare that the details furnished herein are true to the best of my knowledge and belief. Wherever applicable, I can provide documents in original to substantiate any information provided here.

Timeline

Commision Agent

United
08.2022 - Current

Service Station Manager

United
03.2013 - 08.2022

Master of Science - Information Technology

Central Queensland

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Yamini Pendyala