Yamuna Natarajan
Melbourne,VIC
Summary
Results-oriented Application Manager recognized for strong collaboration skills and proactive oversight. Proficient in data analysis and process optimization, ensuring high-quality software deployments and operational excellence.
Overview
16
16
years of professional experience
Work History
Application Manager
Worldline Australia Pty Ltd
Melbourne, Victoria
05.2022 - Current
- Executed incident analysis and resolution for service line problems, collaborating effectively with cross-functional teams.
- Managed changes to applications by ensuring thorough planning, testing, certification, and deployment processes.
- Engaged with project managers to onboard new projects by understanding user requirements and current processes.
- Acted as a liaison between business analysts, developers, testers, security personnel, and process teams.
- Coordinated support for testing and certification of new features to maintain high-quality standards.
- Proactively monitored application performance using Grafana dashboards and Prometheus alerts to mitigate risks.
- Applied Oracle SQL for comprehensive reporting, data analysis, and issue resolution tasks.
- Directed version control and deployment efforts using GitLab and Terraform while documenting essential processes.
Production Support Analyst
Superchoice Pty Ltd
Sydney, NSW
10.2014 - 05.2022
- Resolved customer incidents and service requests in accordance with process guidelines and service standards.
- Monitored system performance, delivering proactive and reactive support for operational issues.
- Analyzed applications to identify necessary upgrades for memory and resource optimization.
- Oversaw daily payments process, ensuring timely manual processing to meet critical deadlines.
- Generated monthly client reports using SQL (Oracle, PostgreSQL) while monitoring scheduled reports.
- Identified manual processing deficiencies, recommending upgrades to enhance workflow efficiency.
- Troubleshot end-user incidents, conducting root cause analysis for permanent resolutions.
- Collaborated with management on implementation changes and provided ongoing client support.
Systems Engineer
Tata Consultancy Services
Chennai, Tamil Nadu, India
01.2010 - 11.2012
- Defined business requirements and project scope through client interactions.
- Developed GUI screens and implemented business logic using MVC Framework with Java, J2EE, XML, HTML, CSS, and JavaScript.
- Executed test cases and resolved bugs via unit testing.
- Integrated modules with existing systems to ensure seamless functionality.
- Generated daily progress reports to track project advancements.
- Collaborated in team requirement reviews to align software development with design specifications.
Education
Bachelor of Technology - Information Technology
Anna University
IndiaSkills
- Application management and performance monitoring
- Incident resolution and root cause analysis
- Oracle SQL and data analysis
- Change management strategies
- Project coordination and management
- Cross-functional collaboration
- GitLab deployment and integration
- Business analysis and reporting
Timeline
Application Manager
Worldline Australia Pty Ltd
05.2022 - Current
Production Support Analyst
Superchoice Pty Ltd
10.2014 - 05.2022
Systems Engineer
Tata Consultancy Services
01.2010 - 11.2012
Bachelor of Technology - Information Technology
Anna University
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