Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Yan Jiang

Sydney,NSW

Summary

Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with 10 years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Beauty Advisor

Heinemann
International Airport
06.2016 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Maintained up-to-date knowledge of product selection and availability.
  • Communicated regularly with other staff members about inventory levels, pricing changes, and promotions.
  • Computed purchases and received and processed cash or credit payment.

Counter Manager

Jurlique
Bondi
09.2012 - 09.2013
  • Assisted with store operations, including inventory management and stock replenishment.
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Maintained accurate records of daily, weekly and monthly sales figures.
  • Organized promotional events to maximize sales opportunities in the store.
  • Provided customer service by answering questions, providing recommendations and addressing complaints.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Analyzed business performance data and forecasted business results for upper management.

Beauty Advisor

Locctiane
Domestic Airport
06.2010 - 09.2012
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Computed purchases and received and processed cash or credit payment.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers to determine wants or needs.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Provided customers with product advice and recommendations based on their individual needs.

Travel Consultant

Jade Travel Ltd
Central
01.2009 - 03.2009
  • Provided customers with detailed information about travel destinations and packages.
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
  • Managed customer complaints effectively according to established procedures.
  • Used company tools and systems to complete requests.

Childcare Assistant

McArthur Childcare Centre
Sydney
09.2006 - 12.2008
  • Provided safe, nurturing and stimulating environment for children.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Observed and monitored the safety of all children in care.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Encouraged self-expression through various art forms such as music, painting, drawing.
  • Promoted physical activity by encouraging outdoor playtime activities like sports and games.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Encouraged positive behaviors, including patience with teachers and fellow kids.

Cafe Barista

McDonald
Town Hall
03.2003 - 06.2006
  • Greeted customers and took orders in a friendly and professional manner.
  • Provided detailed information on coffee blends, ingredients and preparation methods.
  • Stocked workstations with supplies such as cups, lids, syrups and sauces.
  • Resolved customer complaints in a polite and timely manner.
  • Provided excellent customer service by anticipating needs quickly.
  • Greeted guests with pleasant smile and superior customer service.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Education

Dipolma - Tourism

TAFE
Ultimo, NSW
06-2009

Certificate III - Childcare

TAFE
Randwick, NSW
06-2006

High School Diploma -

Beverly Hills Girls High School
Beverly Hills
11-2005

Skills

  • Application techniques
  • Sales closing
  • Sales proficiency
  • Relationship Building
  • Customer Engagement
  • Paperwork management
  • Products knowledge
  • Customer Service
  • Inventory Control
  • Brand Awareness
  • Team Collaboration
  • Organization and Multitasking
  • Relationship building and management
  • Upselling strategies
  • Cash Handling
  • Self Motivation
  • Goal Setting
  • Problem-solving aptitude
  • Documentation And Reporting

Languages

English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Professional

Certification

  • RSA

Affiliations

  • Work placement at Power Hous

References

References available upon request.

Timeline

Beauty Advisor

Heinemann
06.2016 - Current

Counter Manager

Jurlique
09.2012 - 09.2013

Beauty Advisor

Locctiane
06.2010 - 09.2012

Travel Consultant

Jade Travel Ltd
01.2009 - 03.2009

Childcare Assistant

McArthur Childcare Centre
09.2006 - 12.2008

Cafe Barista

McDonald
03.2003 - 06.2006

Dipolma - Tourism

TAFE

Certificate III - Childcare

TAFE

High School Diploma -

Beverly Hills Girls High School

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