YAN PANGESTU
Lane Cove North,Sydney
Summary
Detail-oriented, organised and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Complex problem-solver with an analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
The goal is to learn, apply obtained skillsets and contribute meaningfully to the future workplaces.
Overview
9
9
years of professional experience
Work History
Barista Manager
Cafe Mosman
08.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
Broadcast Assistant
Antioch Gospel Church
04.2015 - Current
- Operated Resi Studio and Propresenter to help facilitate the flow of programs and live-stream enabled
- Assisted in the creation of engaging visual elements like graphics and animations, enhancing the overall presentation of a broadcast.
- Maintained an organised media library, allowing for efficient retrieval of archived materials when needed.
- Contributed to the smooth operation of live events by providing logistical support and troubleshooting technical issues as they arose.
- Aided in production planning meetings to brainstorm ideas for upcoming segments while considering audience preferences and current trends.
Front of House Staff Member
Black Toast Cafe
02.2020 - 07.2022
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted management in analysing customer feedback to identify areas in need of improvement and implement necessary changes.
- Led by example and maintained a professional demeanour at all times, setting a positive tone for the entire front-of-house team.
- Accurately processed payments, including cash, and credit card transactions, and splitting bills among parties when necessary.
Barista
Foxtel
03.2019 - 08.2021
- Maintained a clean and organised workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Operated espresso machines and commercial coffee brewers to create beverages.
Sales Assistant
Calvin Klein
10.2017 - 02.2020
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Education
Master in Information Technology - Information Technology
Victoria University
Sydney, NSW09.2023
Diploma of Project Management -
Academies Australasia
Sydney, NSW02.2020
Advance Diploma of Accounting -
Academies Australasia
Sydney, NSW01.2018
Bachelor in Information Technology - Information Technology
Queensland University of Technology
Brisbane, QLD01.2015
Skills
- SQL
- Project Management
- Software Testing
- Microsoft Office and Apple iWork
- C#
- Health and Safety Compliance
- Object-Oriented Programming
- Staff Training and Development
- Strong Communication Skills
- Video Editing
- Broadcast media
Languages
English
Indonesia
Volunteer Experience
Antioch Gospel Church, Media and Broadcasting, 2015-01-01, Present, Sydney, Ensuring the weekly broadcasting runs smoothly, including but not limited to setting up propresenter and camera, as well as sounds; and also upload the livestream to cloud.
Aviation, Photography and Technology
These three objects are almost always work together - which amazed and interest me to learn more about these topics.
Timeline
Barista Manager
Cafe Mosman
08.2021 - Current
Front of House Staff Member
Black Toast Cafe
02.2020 - 07.2022
Barista
Foxtel
03.2019 - 08.2021
Sales Assistant
Calvin Klein
10.2017 - 02.2020
Broadcast Assistant
Antioch Gospel Church
04.2015 - Current
Master in Information Technology - Information Technology
Victoria University
Diploma of Project Management -
Academies Australasia
Advance Diploma of Accounting -
Academies Australasia
Bachelor in Information Technology - Information Technology
Queensland University of Technology
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