Yan Sheng

Performed daily support and maintenance of broadcast equipments. Installing, repairing and maintaining production equipments. Liaison between both operational and technical staff in deep-dive diagnostic and development projects. Coordinating 3rd paty R&D response. Diagnose, troubleshoot and responsibility for 200s of media playout servers. HPe Proliant Gen10 and Gen9 servers, Dell PowerEdge R640 encoder and HPe based networked Editshare EFS storage arrays. On-demand workflow administration and file management for DTT, OTT and streaming servies maintenance. Peer support application and hardware specific training and documentation for onsite technical staff including post install iLO and mRemoteNG monitoring systems. High-uptime facility support including on demand diesel generator/UPS backup. Responds to requests, either by email or ticketing system, for problem resolution related to playout services. Escalate to engineers or the vendor.

Assist customers and field technicians by troubleshooting incidents, attempting required remote resolution, or logging jobs. Identifying, monitor, and resolve device related faults via various systems and tools. Initiate first and second level maintenance activities. Provide internal and external clients with a high level of customer service. Also perform data analysis to identify performance levels, areas of improvement and propose actions to increase availability or operations efficiencies. Manage device set up and changes in multiple system. Coordinate device installation and remote software distribution and upgrades. Escalate to head technical officer. Attend field call outs when required.

Repairing and testing ATM PC core, retails' parts, and GIS parking meter parts. Analyzing and diagnosing the faults, replacing the components, software and firmware loading, assembling and testing. Liaising with internal departments. Report to team coordinator.

Overseas market operation, technical support and production of high-end IP/TV set-top-box product. Providing total solution for customer requirement. Deal with presale and post-sale technical problems for overseas customers. Preparation for product material and production and make sure the delivery on time and on quantity.

Responsible for Project management, analysis and implement. Eftpos terminals software download, testing, repairs, maintenance and troubleshooting. GPRS Cab-charge assembles.

Maintenance and monitoring computer billing system and network security system in mobile telecommunications. Isolating and troubleshooting problems of computer billing system effectively. Provided the highest levels of customer service. Advised and recommended the best solution or strategies to the customer. Administrated customer references and cooperated with other team members. Reported to the manager.