Yan-Tong(Anna) You
Blackburn North,VIC
Summary
Offering excellent interpersonal skills and natural ability to connect with people, eager to learn and grow in fast-paced environment. Brings solid understanding of importance of customer satisfaction and ability to handle transactions accurately and efficiently. Ready to use and develop communication and multitasking skills in crew member role of HYOTS.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress Trainee
Izakaya Jiro
12.2021 - 12.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Library Student Assistant
Carey Baptist Grammar School
05.2022 - 05.2022
- Organized returned books and materials and assisted with shelving.
- Improved library organization by accurately shelving books and other materials according to the Library of Congress Classification system.
- Assisted library staff with clerical duties to help lighten workload.
- Supported librarians in collection development by identifying outdated or damaged materials for removal or replacement.
- Maintained and updated records of current collection.
Education
Bachelor of Primary And Secondary Education - Education
Monash University
Clayton, VICSkills
- Cleanliness
- Table setting
- Order taking
- Cash handling
- Speaks both English and Chinese
- Team collaboration
Certification
- First Aid Certification
- Work With Children Check
- ABRSM Level 4 Diploma in Music Performances (ARSM) The Associated Board of the Royal Schools of Music 2024
- ABRSM Level 3 Certificate in Music Performance (Grade 8) The Associated Board of the Royal Schools of Music 2021
Languages
English
Full Professional
Chinese
Native or Bilingual
Timeline
Library Student Assistant
Carey Baptist Grammar School
05.2022 - 05.2022
Waitress Trainee
Izakaya Jiro
12.2021 - 12.2022
- First Aid Certification
- Work With Children Check
- ABRSM Level 4 Diploma in Music Performances (ARSM) The Associated Board of the Royal Schools of Music 2024
- ABRSM Level 3 Certificate in Music Performance (Grade 8) The Associated Board of the Royal Schools of Music 2021
Bachelor of Primary And Secondary Education - Education
Monash University
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