Yan-Tong (Anna) You
Blackburn North,VIC
Summary
Dynamic and dedicated professional with experience at Brothers Keeper Cafe, excelling in customer service and teamwork. Proven ability to handle high-pressure situations while maintaining cleanliness and hygiene standards. Bilingual communicator with a strong focus on enhancing customer satisfaction and fostering a positive work environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Floor Staff Member
Brothers Keeper Cafe
11.2024 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Waitress Trainee
Izakaya Jiro
12.2022 - 12.2023
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Library Assistant
Carey Baptist Grammar School
05.2022 - 05.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Education
Bachelor of Education - Primary And Secondary
Monash University
Clayton, VIC11-2028
Skills
- Cleanliness and hygiene
- Workplace safety
- Cash handling expertise
- Patience and empathy
- Strong teamwork
- Customer service
- Fluent bilingualism
Languages
Chinese
Native or Bilingual
English
Full Professional
Timeline
Floor Staff Member
Brothers Keeper Cafe
11.2024 - Current
Waitress Trainee
Izakaya Jiro
12.2022 - 12.2023
Library Assistant
Carey Baptist Grammar School
05.2022 - 05.2022
Bachelor of Education - Primary And Secondary
Monash University
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