YAN ZHANG
Glen Waverley,VIC
Overview
13
13
years of professional experience
Work History
Customer Service & Technician Assistant
VP LIVING PTY LTD
11.2020 - Current
- Experience in a customer focused, successful retail and whole sale business
- A high level of product knowledge to support customer queries
- Technical knowledge of related peripherals such as range hood, cook top, oven and dish washer
- Ability to service customers while managing work tasks around their needs
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
- Going above and beyond to provide exceptional customer focused problem solving
Assistant of Insurance Broker
SP and JA Perez Pty Ltd
03.2011 - 04.2013
- Provide administration support to Insurance brokers regarding client insurance /risk needs
- Communicate with clients via phone, email and face- to - face meetings to support their insurance needs
- Participate in insurance policy pre-renewal, renewal and post- renewal activities including drafting quotations, creating renewal reports
- Prepare, lodge, and invoice insurance policies in an accurate and timely manner
Education
MBA - Accounting And Business Management
Deakin University
Melbourne, VIC08.2013
Diploma - Hospitality
Box Hill Institute of TAFE
Melbourne, VIC07.2010
Bachelor of Science - Environmental Engineering
SHEN YANG University
CHINA03.2008
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Content
I would like to formally apply for the Customer Service position at Medibank. Medibank has had a long history of providing clients with great care and attention. Giving the best service is something that I have taken very seriously in my whole career life.
My experience as a customer service and technical assistance has allowed me to understand that the key to the best customer service is our people. I have a proven track record of helping my teammates when they need to discuss a complex case and finding quick solutions to problems that arise. In addition, I have demonstrated my ability to work with team leaders across the organization by proactively suggesting new practices to better our clients' experience while maintaining team morale.
My commitment to my role and our company fuels me to work hard every day. In combination with my attached resume, I hope that this letter will show that I have the required experience and skills to successfully fulfill the customer service role.
Thank you for considering my application. I look forward to discussing this opportunity with you.
Best regards,
Yan Zhang
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional
English
Professional Working
Timeline
Customer Service & Technician Assistant
VP LIVING PTY LTD
11.2020 - Current
Assistant of Insurance Broker
SP and JA Perez Pty Ltd
03.2011 - 04.2013
MBA - Accounting And Business Management
Deakin University
Diploma - Hospitality
Box Hill Institute of TAFE
Bachelor of Science - Environmental Engineering
SHEN YANG University
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