Yana Kuripta
Hillarys,WA
Summary
I am highly motivated, enthusiastic, organised individual with a high level of attention to detail with an extensive background in Customer Engagement, Office Administration, Retail, Accounting, Reporting, Administrative and Reception Duties from years of employment within the Retail, transport, mining and customer service settings. Client-focused approach, excellent organisational and time management skills and high regard to principles of good customer service delivery, along with safety and efficiency in performing administrative and customer service skills.
Overview
9
9
years of professional experience
Work History
Office Administrator
CDS Panel & Paint
10.2022 - 02.2024
- Interacted with customers by phone, email, or in-person to address inquiries, provide information, and ensure positive experience.
- Managed bookings with a focus on delivering excellent customer service.
- Ordered car parts and followed up on the deliveries.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Accurately entered data, processed invoices and purchase orders.
- Reconciled account files and produced monthly reports.
- Liaised with insurance companies.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Utilized iBodyShop software to efficiently manage and streamline various tasks.
- Developed WHS documents to ensure compliance with safety regulations.
Fruit and Vegetables Assistant
Bunbury Farmers Market
12.2018 - 02.2022
- Followed merchandising guidelines to present visually appealing displays.
- Stocked products as required and rotating stock.
- Educated customers about the fresh produce to incite excitement about the company’s mission and values.
- Providing information to customers on upcoming sales and promotions.
Admin/Receptionist
Jamieson Transport
06.2017 - 12.2017
- Maintained exemplary customer service by performing reception duties, ensuring client and visitors comfort through good ambiance and warm and professional attention.
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Maintained electronic and hard copy filing system.
- Performed data entry and scanned documents.
- Scheduled and coordinated meetings, appointments and travel arrangements for the manager.
- Maintained and ordered office supplies for the office.
- Prepared 70 tablets with emails and installed fatigue management software.
- Updated and prepared training matrix for 180 staffs
Supervisor/ Cashier/ Store Team Member
Coles
02.2015 - 06.2017
- Ensured high levels of customer satisfaction through excellent sales service.
- Assessed customers needs and provide dassistance and information on merchandise features.
- Welcomed customers to the store and answering their queries.
- Assisted in designing and setting up visual displays and designs on shelves, counters or tables in a bid to attract customers.
- Counted down, balanced multiple cash drawers and assisted with daily deposit.
- Performed daily store opening, closing, and store procedures.
- Provided customer service and loss prevention control.
- Trained new employees in proper ordering and merchandising procedures.
- Promoting store cards and special offers
Education
Bachelor of Finance - Finance
Zaporozhe State Engineering Academy
Ukraine06.2012
Skills
- Customer Service
- Office Administration
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Attention to Detail
- File Organization
- Database entry
- Microsoft Office suite
Timeline
Office Administrator
CDS Panel & Paint
10.2022 - 02.2024
Fruit and Vegetables Assistant
Bunbury Farmers Market
12.2018 - 02.2022
Admin/Receptionist
Jamieson Transport
06.2017 - 12.2017
Supervisor/ Cashier/ Store Team Member
Coles
02.2015 - 06.2017
Bachelor of Finance - Finance
Zaporozhe State Engineering Academy
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