Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Yanan (Ryann) Zhang

Gold Coast,QLD

Summary

Bilingual educator with experience in online teaching, parent liaison, and administrative support, now seeking to apply strong communication and organisational skills in an appointment setting role. Skilled in engaging with diverse individuals through phone and video calls, adapting conversations to build trust and interest, and scheduling lessons and meetings with accuracy and professionalism. Background as a kindergarten teacher and administrative assistant strengthened abilities in record keeping, data entry, and representing an organisation’s voice through written and verbal communication. Currently teaching English remotely to international learners and working part-time as a test administrator.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Test Administrator

Freelancer
09.2025 - Current
  • Conducted pre-test equipment checks to ensure smooth operation of testing systems.
  • Managed candidate admission, including registration, identity verification, briefing, and security checks.
  • Proctored exams, monitoring test sessions to maintain compliance with protocols and security standards.
  • Handled candidate check-out procedures and documented cases or incidents as required.
  • Provided technical and procedural support, resolving issues promptly to minimize disruptions.

English as a Second Language Teacher

Freelancer
06.2024 - Current
  • Conduct regular online sessions with international learners, requiring clear communication, relationship building, and tailored conversations to meet individual goals.
  • Manage scheduling, follow-ups, and lesson reminders independently, ensuring reliability and professional time management.
  • Adapt communication style to different personalities and cultural backgrounds.

Kindergarten Teacher & Administrative Assistant

Jiangning Binhe Kindergarten
06.2020 - 01.2022
  • Maintained accurate student records and enrollment data, ensuring reliability and attention to detail comparable to CRM database management.
  • Handled daily communication with parents, building trust and resolving concerns through professional, empathetic conversations.
  • Represented the kindergarten’s brand by publishing engaging content on official social media platforms, strengthening community engagement.
  • Collaborated with a team of teachers and leadership to coordinate schedules, organise activities, and manage lesson planning, demonstrating strong teamwork and organisational skills.
  • Monitored classroom assets and supplies, keeping precise inventories and ensuring efficient use of resources.
  • Designed and delivered interactive lessons, adapting communication style to suit diverse learning needs—a skill transferable to engaging conversations with clients and leads.

Education

Master of Applied Linguistics - Teaching English To Speakers of Other Languages

University of Queensland
Brisbane, QLD
07-2025

Bachelor of Arts - Digital Arts

Jiangsu Second Normal University
Nanjing, China
07-2020

Skills

  • Phone-based communication & students/families engagement
  • Appointment setting & scheduling
  • Remote work efficiency & self-management
  • Cross-cultural communication (English & Mandarin)
  • Rapport-building conversations

Accomplishments

  • As a Test Administrator, contributed to the successful launch of a new test center, independently navigating new procedures and ensuring operational excellence in a challenging environment.
  • As an ESL/EFL teacher, I have helped more than 20 students from Asian countries, New Zealand, and Australia improve their English skills for academic purposes or conversational fluency.
  • As a Kindergarten Teacher, independently handled administrative tasks alongside a busy teaching schedule, including inputting and verifying enrollment information for approximately 150 new students across all junior classes, and creating and managing the kindergarten’s official social media account, publishing nearly 200 posts.

Certification

  • Paid Blue Card
  • First Aid Certificate
  • TESOL Advanced Certificate
  • National Policy Check

Languages

English
Full Professional
Chinese
Native or Bilingual

Timeline

Test Administrator

Freelancer
09.2025 - Current

English as a Second Language Teacher

Freelancer
06.2024 - Current

Kindergarten Teacher & Administrative Assistant

Jiangning Binhe Kindergarten
06.2020 - 01.2022

Master of Applied Linguistics - Teaching English To Speakers of Other Languages

University of Queensland

Bachelor of Arts - Digital Arts

Jiangsu Second Normal University
Yanan (Ryann) Zhang