Yana Vergotis

- Leading by example in embodying company values

- Inspiring team of up to 50 staff to create exceptional customer experiences and work at their best

- Supporting store manager, whilst working collaboratively within leadership team to develop store/team success

- Ensuring performance, operations and expectations are maintained in absence of store manager

- Ability to take on feedback, self reflect and implement change immediately

- Passion for coaching and development of team

- Collaborating with operations team to elevate customer experience

- Maintaining effective and professional communication to ensure processes of store are seamless

- Grew store alongside Store Manager from six million turnover store to seven million turnover in 2023

- Biggest growth in the state for employee satisfaction in Q3 of 2023

- Grew team from five specialists to ten within 2023, with twelve pipelining team members

- Achieved highest customer satisfaction in January 2024 in Mecca Eastgardens history

- Style customers for upcoming events and everyday wear

- Delivered exceptional customer service consistently

- Worked towards team KPIs

- Maintained clean and tidy work environment

- Open and close store

- Lead day when store manager is not there

- Work within team to drive individual and team KPIs

- Visual merchandising

- Stock management

- Online orders

- Delivering exceptional customer service experiences

- Worked closely with HR manager to assist and be trained in all things related to HR

- Assisted in recruitment process, including short-listing candidates, interviewing, references checks

- Assisted in onboarding processes

- Maintained exceptional organisation

- Delivered and coached team of ten sales assistants to provide exceptional customer experience

- Developed loyal client base through creating relationships with customers

- Undertook visual merchandising on weekly basis to maintain customer interest and highlight new products

- Drove individual and team KPI's - Qantas was first nationally for average dollar and second nationally for units per transaction in first half of 2021

- Supervised and coached a team of 15 sales assistants

- Provided support to store manager in executing processes leading up to Christmas period

- Undertook visual merchandising

- Drove individual and team KPI's

- Handled online orders

- Acted as store manager whilst the position was vacant

- Managed and coached a team of seven sales assistants

- Developed a loyal client base

- Undertook visual merchandising

- Drove individual and team KPI's in a flagship store

- Handled online orders

- Stock management - Bondi scored the lowest shrinkage result during our stocktake of 2020

- Styled outfits for customers, for everyday wear and events

- Executed customer service strategies, ensuring KPIs were achieved

- Created product displays in accordance with display guidelines

- Maintained neat and tidy work environment at all times