Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yancy Monge

Melbourne,VIC

Summary

Dynamic and reliable professional with extensive experience at Dnata Airport Services and a strong background in safety awareness and teamwork. Proven ability to enhance operational efficiency and support client well-being through effective communication and problem-solving. Skilled in heavy lifting and documentation, ensuring compliance and quality care in fast-paced environments.

Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Baggage Handler

Dnata Airport Services
09.2022 - Current
  • Operated baggage handling equipment to ensure timely transport of luggage between terminals.
  • Assisted in loading and unloading baggage from aircraft to maintain efficient turnaround times.
  • Conducted routine safety checks on baggage handling systems to ensure operational compliance.
  • Collaborated with team members to streamline processes and enhance overall efficiency in baggage operations.
  • Adapted quickly to changing flight schedules, ensuring prompt response to operational demands.
  • Supported training initiatives by shadowing experienced handlers and learning best practices in baggage management.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
  • Supported airport operations by providing assistance in other departments as needed during peak travel times or emergencies situations.

Support Worker

Kinder Caring Home Nursing Service
03.2019 - 10.2020
  • Assisted clients with daily living activities, ensuring comfort and safety in home environments.
  • Administered prescribed medications accurately, following care plans to promote health and recovery.
  • Communicated effectively with clients and families to address needs and provide emotional support.
  • Maintained detailed records of client progress and care delivered, ensuring compliance with regulatory standards.
  • Collaborated with healthcare professionals to develop individualized care strategies for diverse client needs.
  • Evaluated client responses to care interventions, adjusting plans as necessary for optimal outcomes.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.

Personal Care Assistant

San Carlo Homes For The Aged
05.2009 - 11.2018
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored and recorded vital signs to maintain health standards.
  • Communicated effectively with residents and families to address concerns and provide updates.
  • Documented care provided in compliance with regulatory requirements for quality assurance.
  • Trained new staff on best practices for personal care services and resident support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Promoted independence with structured routines and clear communication to support clients in their daily lives.
  • Remained alert to problems or health issues of clients and competently responded.
  • Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.

Education

Criminology And Justice

Navitas College of Public Safety
Melbourne, VIC
09.2016

Bachelor of Nursing - Nursing

Victoria University
Melbourne, VIC
11.2012

Certificate III in Aged Care Work

Apprenticeships Plus
Melbourne, VIC
11.2009

Skills

  • Time management
  • Technical skill
  • Safety awareness
  • Heavy lifting proficiency
  • Teamwork and collaboration
  • Problem-solving
  • Reliability
  • Critical thinking
  • Organizational skills
  • Relationship building
  • Documentation and reporting
  • Risk assessments
  • Family communication
  • Emotional support
  • Multicultural sensitivity
  • Palliative care
  • Transfer techniques

Languages

Spanish
Native or Bilingual
Italian
Limited Working
English
Native or Bilingual

Certification

First Aid & CPR certificate Aug 2025

Timeline

Baggage Handler

Dnata Airport Services
09.2022 - Current

Support Worker

Kinder Caring Home Nursing Service
03.2019 - 10.2020

Personal Care Assistant

San Carlo Homes For The Aged
05.2009 - 11.2018

Criminology And Justice

Navitas College of Public Safety

Bachelor of Nursing - Nursing

Victoria University

Certificate III in Aged Care Work

Apprenticeships Plus

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Yancy Monge