Yancy Monge
Melbourne,VIC
Summary
Dynamic and reliable professional with extensive experience at Dnata Airport Services and a strong background in safety awareness and teamwork. Proven ability to enhance operational efficiency and support client well-being through effective communication and problem-solving. Skilled in heavy lifting and documentation, ensuring compliance and quality care in fast-paced environments.
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Baggage Handler
Dnata Airport Services
09.2022 - Current
- Operated baggage handling equipment to ensure timely transport of luggage between terminals.
- Assisted in loading and unloading baggage from aircraft to maintain efficient turnaround times.
- Conducted routine safety checks on baggage handling systems to ensure operational compliance.
- Collaborated with team members to streamline processes and enhance overall efficiency in baggage operations.
- Adapted quickly to changing flight schedules, ensuring prompt response to operational demands.
- Supported training initiatives by shadowing experienced handlers and learning best practices in baggage management.
- Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
- Supported airport operations by providing assistance in other departments as needed during peak travel times or emergencies situations.
Support Worker
Kinder Caring Home Nursing Service
03.2019 - 10.2020
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Administered prescribed medications accurately, following care plans to promote health and recovery.
- Communicated effectively with clients and families to address needs and provide emotional support.
- Maintained detailed records of client progress and care delivered, ensuring compliance with regulatory standards.
- Collaborated with healthcare professionals to develop individualized care strategies for diverse client needs.
- Evaluated client responses to care interventions, adjusting plans as necessary for optimal outcomes.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Personal Care Assistant
San Carlo Homes For The Aged
05.2009 - 11.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored and recorded vital signs to maintain health standards.
- Communicated effectively with residents and families to address concerns and provide updates.
- Documented care provided in compliance with regulatory requirements for quality assurance.
- Trained new staff on best practices for personal care services and resident support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Remained alert to problems or health issues of clients and competently responded.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
Education
Criminology And Justice
Navitas College of Public Safety
Melbourne, VIC09.2016
Bachelor of Nursing - Nursing
Victoria University
Melbourne, VIC11.2012
Certificate III in Aged Care Work
Apprenticeships Plus
Melbourne, VIC11.2009
Skills
- Time management
- Technical skill
- Safety awareness
- Heavy lifting proficiency
- Teamwork and collaboration
- Problem-solving
- Reliability
- Critical thinking
- Organizational skills
- Relationship building
- Documentation and reporting
- Risk assessments
- Family communication
- Emotional support
- Multicultural sensitivity
- Palliative care
- Transfer techniques
Languages
Spanish
Native or Bilingual
Italian
Limited Working
English
Native or Bilingual
Certification
First Aid & CPR certificate Aug 2025
Timeline
Baggage Handler
Dnata Airport Services
09.2022 - Current
Support Worker
Kinder Caring Home Nursing Service
03.2019 - 10.2020
Personal Care Assistant
San Carlo Homes For The Aged
05.2009 - 11.2018
Criminology And Justice
Navitas College of Public Safety
Bachelor of Nursing - Nursing
Victoria University
Certificate III in Aged Care Work
Apprenticeships Plus