Boying Wang
Belmore
Summary
Hardworking Customer Service Representative with three years of experience working with huge amount customers in ANZ stadium. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Wait Staff
Canterbury League Club
02.2021 - Current
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Checked identification to enforce age regulations for alcoholic beverages.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Reception and Bar Attendent
VenuesLive
07.2018 - 03.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Food Service Worker
Pecking Sqaure
06.2017 - 06.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Greeted customers at deli counter to fulfill requests and answer questions.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Education
Bachelor of Arts - Chinese Studies And Geography
University of Sydney
Redfern, NSW09.2021
Skills
- Issue and Complaint Resolution
- Upselling Products and Services
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Data Confidentiality
Timeline
Wait Staff
Canterbury League Club
02.2021 - Current
Reception and Bar Attendent
VenuesLive
07.2018 - 03.2020
Food Service Worker
Pecking Sqaure
06.2017 - 06.2018
Bachelor of Arts - Chinese Studies And Geography
University of Sydney